Customer Service Manager - Home Services

Customer Service Manager (Home Services)

Location:

Bryn Mawr, PA Full-time Role Compensation: $50-65k/yr, DOE Benefits:
Health, Dental, Vision, PTO

We are a growing plumbing company being built from the ground up. Our mission is to deliver exceptional customer service, foster a strong team culture, and become the trusted plumbing provider in our community. We’re seeking a motivated and organized Customer Service Manager to play a critical role in shaping and scaling our business.

The Customer Service Manager is the operational backbone of the company, ensuring seamless coordination between customers, technicians, and internal systems. This is a hands‑on, high‑impact role with significant autonomy, ideal for someone who enjoys building processes, improving efficiency, and creating structure in a growing organization. No two days will look the same - you’ll be deeply involved in daily operations while helping set the foundation for long‑term success.

• 3+ years of experience in operations, office management, dispatch, or customer service within HOME SERVICES (plumbing, HVAC, electrical, or similar preferred)
• Hands‑on experience with scheduling and dispatching technicians;
  Service Titan experience strongly preferred
• Strong customer service skills with the ability to handle calls, resolve issues, and maintain professionalism
• Highly organized with the ability to manage multiple priorities in a fast‑paced environment
• Comfortable working independently and making day‑to‑day operational decisions
• Basic understanding of accounts receivable, memberships, and service warranties
• Proficient with technology, including CRM systems, scheduling software, and social media platforms
• Strong written and verbal communication skills

• Experience in a startup or growing business environment
• Familiarity with AI tools or third‑party call centers
• Marketing or social media management experience