Guest Experience | Part-Time | UPMC Events Center

Location: Moon

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

As a member of the UPMC Events Center Guest Experience team, you will serve as either a Ticket Taker or an Usher. In this role you will deal directly with guests attending public and private events such as concerts, basketball games, volleyball games, corporate events and many others. You will assist with providing guests information, directions, and overall elite customer service.

This positions reports to the Event Manager.

This role will pay an hourly rate of $13.50

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until April 10, 2026.

Responsibilities

* Welcome guests to the building, provide directions, and answer any questions that may arise

* Scan tickets and/or keep an accurate turnstile count

* Direct guests to their seats

* Monitor aisles/stairs in assigned section to be kept clear and compliant with fire code

* Provide information on nearest restrooms, concessions, merchandise, box office, or exits

* Resolve guest complaints quickly and exceed the guests' expectations

* Oversee assigned area for spills or situations requiring staff attention

* Enforce building policies and event procedures

* Possess a positive attitude and facilitate teamwork and respect among co-workers

* Provide exceptional customer service to all guests

* Other duties as assigned

Qualifications

* Ability to stand for long periods of time

* Ability to work flexible shifts including nights, weekends and holidays

* Effectively communicate and solve problems quickly

* Greet guests in a friendly manner and be professional at all times

* Remain calm in high pressure situations

* One year prior experience in a customer service position preferred

* Have a reliable source of transportation

* Employee must be at least 18 years old

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.