Nonantum Veterinary Clinic Front Desk Supervisor

Nonantum Veterinary Clinic Front Desk Supervisor

Nonantum Veterinary Clinic Landenberg, PA

Who is Vet Evolve?

Vet Evolve is a people‑first organization that provides industry know‑how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people‑focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals.

Hear why our veterinarians are “Happy Here” on our videos page!

Position Overview

The Front Desk Supervisor plays a critical leadership role in creating an exceptional client experience at Nonantum Veterinary Clinic. They oversee the daily operations of the Client Service Representative (CSR) team, ensuring outstanding customer service, efficient workflow, and consistency in communication. This position requires a highly organized leader who is passionate about teamwork, client care, and veterinary medicine.

• Lead, mentor, and support a team of CSRs in delivering exceptional service.
• Assist with training, onboarding, and ongoing coaching of front‑desk staff.
• Schedule, coordinate breaks, and manage staffing coverage.
• Conduct performance reviews and provide timely feedback.
• Promote a positive, respectful, and collaborative workplace culture.

• Oversee all front‑desk operations, including phone handling, client check‑in and checkout procedures, appointment scheduling, and client education.
• Ensure CSRs follow established protocols for client communication, documentation, and care coordination.
• Assist in resolving escalated client concerns with empathy and professionalism.

• Maintain clear communication with doctors, technicians, and leadership regarding scheduling, workflow, and client needs.
• Manage voicemail and other communication channels to ensure timely response (within 4 hours).
• Monitor daily task completion (e.g., invoice accuracy, prescription pickup, reminders, etc.).
• Collaborate with leadership on process improvement and system‑wide expectations.

• Track front‑desk KPIs, including missed call rates, client wait times, and scheduling accuracy.
• Participate in daily huddles and monthly leadership meetings.
• Assist with reporting on trends, concerns, and opportunities for improvement.

• Minimum 2 years of experience in customer service; supervisory or lead role experience preferred.
• Previous experience in a veterinary, medical, or similar clinical setting is ideal.
• Excellent verbal and written communication skills.
• Ability to stay composed under pressure and adapt to changing priorities.
• Strong organizational, multitasking, and problem‑solving abilities.
• Proficient in using practice management software (Cornerstone experience a plus), Microsoft Office Suite, phones, and email systems.

• Competitive compensation based on experience.
• Opportunities for career development within Vet Evolve.
• Supportive and collaborative team culture.
• CE and professional growth opportunities.

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.

As set forth in Vet Evolve’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

• A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation)…