Customer Service Agent
Listed on 2026-01-18
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Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep -
Business
Customer Success Mgr./ CSM
About the role
As part of our Customer Service team in Italy, you will play a key role in supporting our customers and ensuring a seamless experience across the entire order-to-delivery process. You will collaborate closely not only with our clients but also with cross‑functional teams including Supply Chain, Logistics, Product Lines, and Credit.
You will work in a constantly evolving and increasingly automated environment, focused on enhancing the quality of service through qualitative analysis, process optimization, and system automation. Your contributions to continuous improvement will be highly valued, and you may also have the opportunity to collaborate with the wider Commercial Area (Italy, France, and Iberia).
You will report to the Customer Service Manager Italy.
LocationThe role is based in Assago.
What you’ll do- Daily check and monitor of order status in SAP
- Order release to delivery booking
- Manage customer returns/refusal and related Credit Notes
- Manage customer interaction to ensure optimized service level
- Escalate and feedback on various issues (stock out, phase in, phase out, logistic, etc.)
- Cooperate with sales team to ensure efficient order flow and work on potential upselling initiatives (if agreed with Sales Manager)
- Analyzing data to identify trends and opportunities for process improvement
- Support process digitisation through advanced technology tools under development or in place
- Relevant experience in B2B Customer Service (some project‑related experience at international level would be considered as a great asset)
- Fluent in Italian and English
- Strong digital and analytical skills. Advanced knowledge of Excel as a must have, proficiency with Business Intelligence tools (e.g. Power BI) and SAP is a strong plus
- Enthusiastic team player, collaborative with the teammates
- Customer‑focused mindset, excellent communication skills and ability to work in cross‑functional teams
- Problem solving attitude, able to quickly take right decisions
- Proactive approach, willing to contribute to continuous improvement
As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.
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