Receptionist, Customer Service​/HelpDesk

Receptionist
THIS IS A PART-TIME POSITION

As the first point of contact for our company, the receptionist plays a crucial role in creating a positive and welcoming experience for visitors and employees.

• Competitive pay plus comprehensive benefits (available day one of your first full month of employment)
• Generous PTO package, including your birthday as a paid holiday!
• Medical, dental and vision insurance
• 401k with company match
• Employee assistance program

• Family-owned and operated management company
• Team approach to work
• Smaller by design – Vantage Point is not a big national chain and that means more corporate involvement and support of the team
• Make a difference in the lives of those who live with us

• Greet and welcome residents, family members and guests in a friendly and professional manner
• Direct residents, family members and guests to the appropriate person or department
• Answer and screen phone calls, take messages and transfer calls as needed
• Manage and update visitor log
• Manage and schedule appointments
• Receive, sort, and distribute mail, packages, and deliveries
• Maintain a clean and organized reception area
• Perform basic clerical tasks
• Respond to inquiries in a timely and professional manner
• Handle complaints and elevate issues as needed
• Provide excellent customer service
• Perform other duties as assigned

• High School Diploma/GED
• Minimum one (1) year customer service experience
• Knowledge of senior living or long-term care environment a plus

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with telephone systems
• Excellent communication skills, both written and verbal
• Strong organizational and time management skills
• Ability to multitask and prioritize tasks effectively
• Professional appearance and demeanor
• Ability to work independently and as part of a team

Headquartered in Exton, Pennsylvania, Vantage Point Retirement Living is a senior living development and management company that has been ensuring area seniors enjoy vibrant, carefree, and healthy lifestyles since 1995. Widely recognized for our hands‑on, personal involvement, we have decades of experience creating incredible communities. We are a local family‑run organization backed by big‑business experience, but regionally focused. Our family‑oriented company is invested in our senior living communities because we live here, too.

We do senior living…better. And it all starts with our team.

VP Advantage Services LLC/ Vantage Point Retirement Living is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Our company’s philosophy is our commitment to non‑discriminatory practices for our residents, staff, and business partners.

Through our cultural awareness, we celebrate the diversity of residents and staff by supporting various celebrations, history, and means of acknowledgment of all cultures we serve.