Sales & Service Representative

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Univest Financial Corporation (UVSP) has approximately $7.9 billion in assets and $5.4 billion in assets under management and supervision (as of June 2025). Headquartered in Souderton, Pa, and founded in 1876, the Corporation and its subsidiaries provide a full‑range of financial solutions for individuals, businesses, municipalities and nonprofit organizations in the Mid‑Atlantic Region.

For nearly 150 years, Univest has stayed true to our philanthropic spirit, and the strength of our Committed to Local giving program differentiates us. In 2024, Univest donated $2.1 million to local nonprofits and employees volunteered more than 16,000 hours.

At Univest we invest in the success of our employees and customers. We offer our employees the ability to be their authentic selves, while fostering a culture and an environment that inspires change and inclusivity. We seek career‑focused individuals, looking to bring passion and creativity to drive change. Our employees are encouraged to work collaboratively and embrace innovation to deploy needs‑based financial solutions in the communities we serve.

Responsible for developing and maintaining personal banking relationships with new and existing customers and providing quality customer service. This position guides customers to purchase bank products that meet their needs and uses each customer interaction as an opportunity to introduce additional products and services to broaden the relationship. The incumbent also serves the bank’s customers from the teller line by completing a variety of financial transactions following technical and operational guidelines.

Time spent in various aspects of this role varies depending upon Financial Center needs.

• Monday‑Thursday: 8 am – 5 pm
• Friday: 8 am – 6 pm
• Saturday: 8 am – 12 pm (2‑3 per month are required)

• Provide friendly, courteous, professional customer service.
• Perform all teller and platform transactions promptly, efficiently, and accurately.
• Adhere to all procedures, including operational and corporate customer‑service guidelines.
• Operate required technology and applicable software on equipment, including computers, cash recyclers, iPads, ATMs, etc.
• Identify customer needs and cross‑sell opportunities to develop new business.
• Engage in outbound calling to customers.
• Develop knowledge and understanding of Univest Products and Services.
• Leverage bank promotions.
• Adhere to outlined sales flow.
• Learn and become proficient in daily operational procedures.
• Actively participate in branch activities, development and training programs.
• Complete notary training if the position is designated as notary for the branch.
• Ensure compliance with laws and regulations that apply to the position, including the Univest Code of Conduct.
• Perform additional duties as required.

• High school diploma/GED or equivalency.
• Attention to detail and ability to prioritize.
• Experience in Retail Sales or Telemarketing with proven sales results.
• Strong written, verbal, and organizational skills.
• Previous experience with MS Office Suite.
• Neat, professional appearance following established guidelines for appropriate dress.
• Successful completion of the following programs within 12 months of hire:
• SSR training and certification.
• Consumer Loans training and certification.
• Teller training and certification.
• Univest University’s “Pre‑Supervisor” Certificate Program.

The salary for this position begins at $23.00 /hr.

• Health Insurance:
  Medical, dental and vision coverage (single or family; begins the first of the month following start date).
• Retirement Plan:
  Participation in 401(k) plan with up to a 3% employer match after 6 months of employment.
• Paid Time Off (PTO): 15 days annually (prorated your first year).
• Short‑Term Disability: 10 days annually of sick time with a doctor’s note (prorated your first year).
• Holiday Time Off: 11 paid holidays.
• Commissions: paid quarterly based on individual and team production.
• Company paid life insurance, and other supplemental insurances.
• Tuition reimbursement.
• Employee Wellness programs: including fitness club discounts and fitness tracker discounts/annual reimbursement.
• Discounts on loan products.
• Professional development trainings.

for Benefit Information.

An Equal Opportunity Employer. Univest does not discriminate against any applicant for employment because of race, color, religion, religious creed, ancestry, national origin, age, sex, disability or protected veteran status.

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