Manager - Sales Operations

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This role is in support of Cencora's purchasing network support services in the US marketed through our Specialty GPOs business.

Under general direction of the Senior Director of Strategic Accounts for Ion GPO, the Manager - Sales Operations is responsible for leading the process to develop and implement improved strategies and tactics to ensure business continuity and development opportunities are integrated across Cencora Specialty GPOs. The Manager - Sales Operations will also collaborate with all Cencora Specialty GPO business development, sales, membership, and operational associates in multiple business units to continuously execute the integrated selling processes to improve manufacturer and practice member partnership opportunities and ultimately to drive revenue growth for the GPO.

This role is also responsible for management and oversight of any Cencora Specialty GPO Sales Operations functions related to include pipeline management, organic and inorganic growth opportunities, and other integrated business development communication within the GPO.

• Liaise with GPO operations to streamline onboarding and rebate payment experience for both the sales teams and our customers.
• Work with the sales and large practice networks with attending business reviews, supporting the sales coordination with data and analytics, and manage projects for process improvement, communication and innovation.
• Continuously execute contract alignment improvement processes while supporting ongoing enhancements to the process and technology for integrated business development.
• Liaise between the GPO connect team and sales to identify/quantify case trends and improve any potential process gaps.
• Lead cross functional work streams to execute integrated growth strategy and tactics.
• Collaborate with business development associates across Cencora Specialty GPOs to review business and sales data and provide suggested strategic directions to foster faster growth across therapeutic areas.
• Enhance/develop tools to identify growth and contract pull through opportunities for “House Accounts.”
• Analyze, prioritize, and transition ad hoc reporting requests from various data teams.
• Identify ways to reduce QC time and act as data liaison for current (and future) sales tools and Q  decks.
• Work in collaboration with upstream and downstream sales and membership to supply market assessments ahead of any new contract launch.
• Liaise between commercial excellence and sales teams to streamline communication on and upkeep of Sales Force assignments, sales dashboards, and sales campaigns.
• Expected Travel: 10%.
• Other duties as assigned.

• Requires broad training in fields such as sales, marketing, pharmacy science, or similar vocations generally obtained through completion of a 4-year bachelor's degree program.
• Normally requires 5+ years' experience in business development, strategic consulting or other analytical work.
• Experience with an emphasis on operational processes to drive sales is preferred.
• Healthcare marketing, business development, and account-based sales experience required.
• MBA or other related graduate-level degree is preferred.
• Experience in building and maintaining customer profiles.
• Demonstrated experience acting as strategic thought partner to teams.
• Experience working in a highly matrixed environment and standing out as a successful collaborator.
• Demonstrated ability to organize and lead complex projects across multiple teams.
• Ability to analyze and improve sales processes and tools, to include proposals.
• Experience in analyzing buyer behaviors to capitalize on selling opportunities.
• Experience in developing effective metrics for sales operations success.
• Customer contracting and…