Customer Service Executive

Job Description ABOUT THE JOB

Nielsen

IQ Client Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve.

We are the key link between Nielsen

IQ and clients. Our service and delivery are the reasons clients will continue to invest in our products and services.

In this role, you will execute on specific client support-related activities, compiling, analysing, and interpreting sales data, writing client reports, and constructing presentations. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes.

• Work with day-to-day contacts at the client, contributing to the achievement of client satisfaction targets
• Resolve client inquiries related to databases and other key aspects that impact client deliverables and liaise with internal teams as necessary
• Provide training to clients on Nielsen
  
  IQ tools and solutions
• Analyze and interpret sales data + One Nielsen
  
  IQ portfolio data
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations
• Lead client meetings and presentations over the phone and in person
• Independently discusses analysis design to best answer client questions with business partner/client
• Continue to broaden knowledge of client business issues and needs, Nielsen
  
  IQ services and broader industry

• High level of client service skills,
• Understanding of growth and brand strategy,
• Excellent analytical skills,
• Strong communication skills & visualization skills – interested in storytelling techniques,
• Good knowledge with Microsoft Excel, PowerPoint,
• Strong Organizational & interpersonal skills,
• Strong Business English knowledge, both verbal and written.

• University degree or equivalent experience,
• Strong analytical mind and excellent numerical skills,
• Experience in Marketing Research would be a plus.

• A diverse work environment,
• Learning achievement academy,
• Global exposure and engagement,
• Ongoing career growth and skill development,
• Engaging and challenging work within our portfolio of global clients,
• Culture of performance-based rewards,
• Flexible working schedule.

#LI-Hybrid

• Flexible working environment
• Volunteer time off
• Linked In Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job‑related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion.

Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles:

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state‑of‑the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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