Senior Renewals Specialist

Senior Renewals Specialist

Remote Candidates will be considered if living in the following states: PA (only if 50 miles beyond HQ's in State College), OH, NC, FL, GA, TX

Are you passionate about building strong customer relationships and protecting revenue? Join our team as a Senior Renewals Specialist and play a key role in driving customer value and retention across a wide range of critical accounts.

As a senior, revenue-owning contributor, you'll partner closely with Sales and Customer Success to deliver a value-based renewal experience that not only protects recurring revenue but also fuels growth. You'll be empowered to lead end-to-end contract renewals proactively — securing on-time renewals, identifying expansion opportunities, and reducing churn risk.

Impact You'll Make:

• Own and execute high-touch renewals that directly influence Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
• Strengthen customer relationships by aligning solutions to business needs
• Partner across teams to ensure seamless and successful renewal outcomes

What You ll Do

• Lead a defined set of accounts with deep understanding of business goals, stakeholders, and market context
• Identify risk indicators early (like usage trends or pricing challenges) and proactively drive remediation efforts
• Collaborate with Sales, Customer Success, Support, Finance, and Product to protect contract value and reduce churn
• Expand account impact by engaging with champions, end users, and economic buyers
• Communicate value clearly and act as a trusted advisor to help customers succeed

• Engage customers ahead of renewal deadlines following our Customer Engagement Lifecycle
• Translate customer usage insights and future needs into renewal-driven growth expansions, price adjustments, migrations, and more
• Close renewals independently while protecting and expanding recurring revenue
• Maintain a disciplined, audit-ready pipeline with reliable forecasting aligned to results
• Work collaboratively across the territory to support broader expansion opportunities

• Adhere to company policies on contracts, cybersecurity, and customer data protection
• Keep CRM renewal records and forecasts accurate and ready for audit
• Partner with internal teams to resolve billing and AR issues that could impact customer experience
• Deepen expertise in our products, industry trends, and competitive landscape

• Embrace ongoing professional development through coaching, tools, and training
• Partner with your manager to build and execute an Individual Business Plan focused on measurable growth
• Demonstrate a growth mindset, tenacity, and commitment to excellence
• Serve as a role model for accountability, resilience, and results

You thrive in customer-centric environments and are energized by driving outcomes that matter. You collaborate effectively, adapt quickly, and maintain focus on both retention and expansion goals.

Core Strengths We Value:

• Self-Development - You seek challenges and opportunities to grow
• Action Orientation - You move with energy and urgency
• Accountability - You own outcomes and follow through
• Results-Driven - You deliver, even in tough situations
• Collaborative - You build strong cross-functional partnerships
• Effective Communicator - You tailor your communication to resonate with different audiences
• Resilient - You rebound from setbacks and stay focused on results

• Bachelor s degree in Business, Marketing, Communications, or related field (or equivalent experience)
• 3+ years in renewals, account management, customer success, or quota-carrying customer-facing roles in B2B SaaS or enterprise software
• Proven track record owning renewals and delivering strong outcomes in GRR/NRR, on-time renewals, churn prevention, pricing optimization, and forecast accuracy
• Strong understanding of subscription contracts, pricing models, and value-based customer negotiations
• Comfortable leading multi-stakeholder conversations and cross-functional initiatives
• Familiarity with business intelligence or analytics platforms
• Excellent English communication skills