Operations Analyst II

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

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Contract Operations Analyst II is responsible for managing contract pricing and membership information within Cencora's database systems. The ideal candidate for this role should possess experience in contract management, strong analytical and excellent communication skills.

• Maintains supplier relationships and is responsible for resolving contract price issues and performing root cause analysis.
• Acts as a key contact for internal teams, GPO, and manufacturers to ensure positive customer relationships for contract agreements. Attends external calls as needed.
• Validates contract updates and makes appropriate contract database system changes in SAP.
• Maintains exception reports and analyzes pricing and membership information.
• Performs analysis of contract discrepancies; identifies the source of the issue and decides the appropriate action needed to resolve the issue; complex issues may require the coordination of several internal departments and representatives from the supplier.
• Partner with account managers/sales coordinators to review contract issues and resolve potential concerns.
• Work with cross‑functional business units to troubleshoot discrepancies and update membership and pricing information.
• Receives, identifies, and resolves discrepancies associated with assigned supplier contract issues.
• Attend customer contracts onboarding meetings and provide reporting as needed.
• Act as a team player and be willing to provide additional support as needed by leadership.
• Initiate and drive process improvement opportunities to drive cost effectiveness and efficiency.
• Supporting pharmaceutical contract industry policies related to 340B, Contract Pharmacy, and Orphan Drug regulations.

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four‑year bachelor's degree program; normally requires a minimum of two (2) to three (3) years of related experience.

• Working knowledge of contracts administration
• Ability to communicate effectively both orally and in writing
• Ability to work well in a team environment
• Strong organizational skills; attention to detail
• Strong analytical skills; ability to analyze data/situations quickly
• Strong interpersonal skills
• Strong problem‑solving skills; ability to work through difficult tasks
• Ability to perform tasks with a high degree of accuracy; thorough
• Capable of making sound decisions to achieve goals
• Resourceful in pursuing or recommending new ideas and/or procedures
• Ability to implement processes resulting in satisfactory audit practices
• Proficiency with Microsoft Excel, Word and Outlook
• Expertise in handling large data sets
• Technical proficiency in Salesforce and SAP systems is preferred.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family‑building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit

$43,700 - $62,480 (National Average; may vary by location)