Account Manager

Account Manager Job Description

Boxzooka is a cutting edge, technology driven, retail ecommerce solutions provider specializing in international sales technology and order fulfillment headquartered in Secaucus, NJ with a new facility located in Harrisburg, PA. Become part of a fast‑growing team that works hard and plays even harder. The position offers internal advancement opportunities.

The Account Manager is responsible for ensuring that Boxzooka maintains all of its commitments to our ecommerce clients and operates in a manner consistent with being recognized as a premier fulfillment provider. Account Managers are the front line of our Client Care team. They provide superior customer service internally and externally, nurture customer relationships through effective and prompt communication, and coordinate information, data, analytics, and insight between brands and operations.

• Entirely responsible for managing operational, financial, and SLA excellence for assigned clients through clear communication and holistic planning with both the external client and internal departments.
• Organize weekly client calls to review performance and proactively address upcoming needs.
• Review weekly forecasts with clients and communicate action plans to Operations to ensure all deadlines are met.
• Conduct quarterly business reviews and client on‑site visits.
• Increase profitability for both Boxzooka and clients by proposing tailored cost and time‑saving initiatives throughout the operational process.
• Utilize the global customer service software to resolve service tickets, communicate with customers, and collaborate with Operational partners on client fulfillment service requests.
• Arrange special projects and manage timelines and costs along with operations.
• Manage inbound and inventory issues through stock checks, cycle counts, quality audits, and supply management.
• Assist with outbound order special requests such as cancellations, shipping method updates, and address corrections.
• Address problem orders with missing inventory, on‑hold orders, and aged orders.
• Facilitate transportation requests, track and trace shipments per customer requests with various carriers (USPS, UPS, DHL, Fed Ex, RR Donnelley, etc.).
• Develop a strong understanding of B2B vs B2C order management and create detailed B2B guidelines for the operations team.
• Coach and develop Account Coordinators through training on best practices and involvement in special projects.

• E-commerce, distribution and/or strong project management experience is a plus.
• EDI and wholesale fulfillment experience is a plus.
• Account management experience in a service‑oriented company.
• Must possess strong written and verbal communication skills.
• Excellent problem‑solving capabilities.
• Proficient with all MS Office applications – especially MS Excel and PowerPoint.
• Self‑driven and able to perform tasks well with little direction.

• Initiative, resourcefulness, decisiveness, drive, adaptability, and motivational leadership.
• Understanding of the client management role and required responsiveness to client needs.
• Strong influence skills and ability to manage and coordinate business projects with clients.
• Ability to work on multiple projects, manage time, and meet deadlines.
• Strong collaborative team‑working skills and ability to work in a high‑pressure environment.
• A startup mentality and drive focused on being proactive, not reactive.

Job Type: Full‑time