Admissions Operations Specialist

Location: Villanova

Posting Number: S

Position Title:

Admissions Operations Specialist Position Type:
Staff

Location:

Villanova, PA Recruitment Type:
Internal/External Applicants

Work Schedule:

full-time/12-months Avg Hours Week Department: 244-Law School Student Services

Position Summary:

Reporting to the Assistant Dean for Admissions, the Admissions Operations Specialist supports all aspects of the Law School's admission application and recruiting process. Key areas of focus for the Admissions Operations Specialist are maintaining data integrity with the Law School's Office of Admissions and improving operational processes to meet a high level of customer service. The Admissions Operations Specialist corresponds in person, over the phone, and via email with prospective students, applicants, and admitted students.

The Admissions Operations Specialist provides administrative support to the office as needed, including answering telephones, responding to email inquiries, filing, preparing mailings, conducting status checks for applicants, assisting with marketing communication campaigns to prospective applicants, and assisting with ad hoc reports. The Admissions Operations Specialist is also responsible for coordinating tours and interviews for prospective students.

The Admissions Operations Specialist works closely with the Admissions team to understand priorities and initiatives and develops solutions to meet challenges, streamline office operations, and effectively manage University and School of Law procedures related to admissions to help attract high-caliber student applicants and deliver world-class student experience.

Why work at Villanova?

* Join a mission-driven organization. Since Villanova University's founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.

* Villanova has been included among the nation's best colleges and universities. You will be joining a growing institution of national prominence embarking on an exciting new Strategic Plan.

* Villanova's most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more.

Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

Duties and Responsibilities:

Application Coordination:

* Review admission application credentials for data integrity, documenting all pertinent information in the application system, preparing applications for review upon completion. Coordinate the collection of the final transcripts for the matriculated students.

* Maintain processes and protocols that facilitate the use of web-based data exchange and data entry via Unite.

* Develop and implement processes for the assessment of applications for completeness, accuracy, and integrity. Record all applicant documents and correspondence.

* Create and run various reports as needed via the Admissions database on the status of applicants and the applicant pool as a whole.

* Document processes in the Admissions Procedures Manual.

Applicant Correspondence:

* With limited supervision, correspond with and answer questions of applicants via email, mail, telephone, and in person regarding the status of their applications.

* Respond to general inquiries regarding the admissions and financial aid processes.

* Produce notification letters for acceptances, deferrals, denials, etc.

Communications Coordination:

* Assist in the development, implementation, and management of communications campaigns using the Unite CRM platform.

* Responsible for assisting in crafting and disseminating messages aimed at prospective applicants and admitted students, with the overarching goal of encouraging application submissions and commitments to…