Merchandising Operations Associate

Overview

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

This position supports the merchandising department at the Claypool, IN office of a privately held firm engaged in the international trading and merchandising of agricultural commodities and biofuels. The role is responsible for performing a variety of reporting and customer service functions that ensure smooth operations and effective communication. Key responsibilities include contacting customers to obtain required documentation, coordinating with brokers to gather critical information, screening incoming calls for the merchandising team, and addressing customer service issues with professionalism and discretion.

The position plays an essential role in maintaining accurate records, fostering positive client relationships, and supporting the department’s overall efficiency.

• Contract Management:
  Enter sales contracts and amendments for soybean meal and soy hull pellets into the Front Office System with accuracy and timeliness.
• Data Accuracy:
  Validate and ensure correctness of data provided by Merchandisers, serving as the first checkpoint for reasonableness and accuracy.
• Production Reporting:
  Enter and verify data in the Daily Production Report to maintain reliable operational records.
• Claims Processing:
  Handle and process soybean meal claims promptly and accurately.
• Railcar Fleet Management:
  Organize and manage the lease car fleet, including ordering cars with the NS railroad, billing railcars, and invoicing customers for lease car demurrage.
• Weekend Availability:
  Perform occasional weekend work as required to support business needs.

• Invoicing:
  Prepare and issue invoices to customers for soybean meal and soy hull pellets.
• Accounts Receivable Support:
  Assist Merchandisers with resolving Accounts Receivable issues to maintain healthy cash flow.
• ACH Transactions:
  Approve weekly ACH withdrawals for customers and provide reminders via phone or email.
• Customer Communication:
  Maintain professional communication with customers and brokers to obtain necessary documents and information.
• Data Reporting:
  Prepare and maintain various spreadsheets summarizing contract and delivery data for the Merchandising desk to support accurate reporting and decision-making.
• Facility Support:
  Provide operational and administrative support for the launch and ongoing activities of a new facility in Ohio, ensuring smooth integration with existing processes.
• Team Backup:
  Serve as backup for Merchandising Assistants as needed to maintain continuity and support departmental operations.
• Cross-Functional Liaison:
  Act as a liaison between the Merchandising desk and execution and logistics areas of the office to ensure seamless coordination and communication.
• Performs other duties as assigned.

• High School Diploma / GED
• Valid Driver’s License

Preferred qualifications:

• Associates Degree or higher

• Experience in an office environment.

Preferred qualifications:

• One year experience in an office environment of an agricultural commodities company.

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with co-workers, Company business associates and the general public.
• Work together in a cooperative spirit to serve the best interests of the Company.
• Operate in a fully responsible manner and comply with the law and Company policy.

• Strong practical accounting, analytical and organizational skills.
• Strong verbal and written communications…