Front Desk Admin

Position Overview

The Front Desk Administrator is the first point of contact for patients and visitors, responsible for ensuring a welcoming, organized, and efficient front-office experience. This role combines customer service excellence with administrative accuracy to support clinical operations and maintain smooth daily workflow across departments.

• Greet patients and visitors warmly, ensuring a positive and professional first impression.
• Check patients in and out of appointments accurately in the EHR system.
• Verify patient demographics, insurance eligibility, and collect copays or outstanding balances.
• Answer incoming calls, route messages appropriately, and manage voicemail follow-ups.
• Schedule, reschedule, and confirm appointments according to provider availability and policy.
• Maintain patient confidentiality and adhere to HIPAA and company compliance standards.
• Prepare, scan, and upload required forms and documents into the EHR.
• Coordinate communication between patients, medical assistants, and providers.
• Support billing and insurance coordination by collecting necessary documentation and assisting with claim inquiries.
• Assist in managing office supplies, mail, and administrative records.
• Contribute to a culture of courtesy, teamwork, and accountability.

• High school diploma or equivalent required; associate degree or prior healthcare experience preferred.
• 1–2 years of front office, medical receptionist, or administrative experience in a healthcare setting strongly preferred.
• Strong communication, organization, and multitasking skills.
• Proficiency in electronic health record (EHR) systems and Microsoft Office Suite.
• Compassionate demeanor with a patient-centered mindset.
• Ability to handle confidential information with professionalism.

This role operates in a fast-paced medical office environment requiring close coordination with clinical and administrative teams. Candidates should be comfortable balancing multiple priorities while maintaining professionalism and empathy with patients.