Medical Receptionist - Patient Experience Specialist

Overview

Medical Receptionist - Patient Experience Specialist — IN - Indianapolis

Sono Bello is America s top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed numerous laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We aim to help patients pursue their best life now.

• Customer Service/Administration
• Greet all patients and offer beverage
• Check patients in and ensure schedule reflects appointment status
• Check patients out and schedule next appointment
• Maintain accountability for the schedule book
• Introduce visitors to the appropriate personnel
• Conduct confirmation calls for appointments
• Pull next day s patient charts and organize per scheduled appointment time
• Prepare new patient charts
• Maintain inventory of front office supplies
• Check email and forward to the appropriate staff member
• Organize and maintain file system
• Keep Front Desk and Lobby area clean
• Process payments
• Print daily close-out reports on scheduling system and review for accuracy
• Fill deposit slips for all received cash and checks

• Use of the telephone, computer and related devices
• Vision and hearing acuity
• Standing and walking for periods of time
• Ability to lift up to 25 pounds

• Familiarity with MS Office, including Excel; ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees
• Basic numerical skills (addition, subtraction, multiplication, division)
• Ability to carry out instructions furnished in written, oral, or diagram form
• Problem-solving abilities

Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Full-time employees may receive benefits such as incentives, health coverage, 401(k) matching, paid time off, and parental leave. Benefits package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays.

Sono Bello is an equal opportunity employer. We comply with applicable laws regarding equal employment opportunity and non-discrimination.