Analyst, Sales Operations

Overview

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Barry Callebaut is the world’s leading manufacturer of high-quality chocolate and cocoa products. We are a business-to-business company serving the entire food sector, from the cocoa bean to the finest chocolate product. We are committed to sustainability and reinvesting in the communities we operate. We are headquartered in Zurich and have more than 12,000 employees in more than 40 countries.

We are always looking for talented people to help us have a positive impact on our industry and beyond.

Barry Callebaut is a global organization poised for growth with a vision to delight customers while sustaining leadership in sustainability, innovation, manufacturing and supply chain solutions. We seek diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s values and loving chocolate.

The Analyst, Sales Support collaborates with all Gourmet Regions and Specialties Sales Representatives to support all aspects of customer needs. You are a knowledge expert for Sales on product information, pricing, reports, forecasting, new product information, and data portals.

• Manage customer portals by updating key product information and uploading images.
• Download product information from SAP.
• Enter information in customer portals (Excel experience required).
• Work with the Barry Callebaut Marketing Team to select the correct product images.
• Organize photo shoots for new products.
• Update product changes or discontinuation.
• Provide sales support for national distributors in the US and Canada.
• Product information: provide customers with requested product information, accurately completing customer forms, sample requests, and technical/regulatory information for Quality Assurance related questions.
• Pricing: accurately quote price list products, review and manage price list promotions, and ensure customer-specific price list change updates are sent to customers in a timely manner. Work with customers, Sales, and Pricing teams to quote and book new business, ensuring accurate terms.
• Reports: download and format volume reports, contract balances, and order history, and provide guidance to Sales on data analysis.
• Forecasting: update forecast values based on customer or Sales feedback. Challenge forecast numbers using history and other data points. Work with Supply Chain and Sales to resolve forecast discrepancies.
• New Product Information: assist Sales in submitting New Product Requests via Salesforce. Monitor flow and assist R&D with questions and changes.
• Meetings: assist Sales in preparing presentations to external and internal audiences. Coordinate meetings and provide guidance on sales results.

• Bachelor’s degree preferred
• At least 2 years of experience in a business environment
• Software experience:
  Word, Microsoft Excel, PowerPoint, SAP, Salesforce
• Ability to effectively work and communicate with various departments

• Salary Range of $70,000 - $78,000, depending on experience and location, plus annual bonus and our comprehensive benefits package.
• Paid time off, paid holidays, flex days, plus your birthday off
• Environment that welcomes workplace flexibility
• An inclusive environment with diversity, #OneBC
• Ability to grow personally and professionally within an organization that values development and internal career growth
• Be part of our mission to make sustainability the norm through Forever Chocolate, prioritizing farmers, zero child labor, carbon and forest positivity, and 100% sustainable ingredients

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our values, we thrive on the diversity of who we are and where we come from. We are committed to nurturing an inclusive environment where people can be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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