Room Service Operator Bilingual - Hopewell Varied Shifts

Room Service Operator Bilingual - Hopewell - Full Time - Varied Shifts

Join to apply for the Room Service Operator Bilingual - Hopewell - Full Time - Varied Shifts role at Capital Health (US).

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Pay Range: $16.50 - $23.97 per hour.
Scheduled Weekly

Hours:

40 hours.

Assists the department in the clerical aspects of preparation for patient meal service through accurate menu processing and assisting patients with menu selection.

• Education:
  
  High School Diploma or GED preferred.
• Experience:
  
  Knowledge of modified diets preferred. Bilingual (English and Spanish) required.

• Basic Computer skills. Ability to write and read English.
• Excellent interpersonal and communication skills. Able to communicate clearly both verbally and in writing.
• Friendly demeanor and customer focused.

Does this position formally supervise employees? No.

• Operates Room Service computerized menu system to receive patient/family initiated meal requests. Generates and reviews computer meal period reports to determine which patients have not ordered for the meal period.
• Assists patients with telephone call backs or personal visitation as needed while ensuring adherence to all diet orders. Answers telephone promptly and appropriately with designated script. Maintains a pleasant and helpful attitude throughout the menu item selection process.
• Educates patient on basics of current Diet order. Assists patient in menu item selections according to Diet specifications.
• Acts as the Food & Nutrition Department liaison with the Nursing Staff on each unit. Communicates professionally, courteously and professionally with Staff at all times.
• Enters accurately and timely, all new diet orders upon admission. Updates all diet order changes throughout the day efficiently and accurately.
• Maintains and updates Room Service menu ordering system as needed.
• Coordinates processing of AM and PM nourishment orders including printing the labels. Process orders for patient requested nourishments.
• Processes orders for all tube feedings and oral supplements according to established procedures.

Frequent physical demands: wrist position deviation, pinching/fine motor activities. Occasional physical demands: standing, walking, climbing (e.g., stairs or ladders), carrying objects, push/pull, twisting, bending, reaching forward, reaching overhead, squatting/kneeling/crawl. Continuous physical demands: sitting, keyboard use/repetitive motion, talk or hear. Lifting: floor to waist 10 lbs; waist level and above 10 lbs.

Sensory Requirements: accurate near vision, accurate far vision, color discrimination, moderate depth perception, accurate hearing. Anticipated Occupational Exposure Risks: airborne communicable disease.

• Medical Plan
• Prescription drug coverage & in-house employee pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA)
• Healthcare FSA
• Dependent Care FSA
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits – Long Term Disability (LTD)
• Disability Benefits – Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance
• Voluntary Life Spouse
• Voluntary Life Employee
• Voluntary Life Child
• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity.

Bonus and/or incentive eligibility are determined by role and level. The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.