Splunk Dynatrace​/Monitoring support

Observability and Monitoring Engineer

We are seeking a highly skilled Observability and Monitoring Engineer to design, onboard, and manage enterprise observability solutions using Dynatrace, Splunk, and other tools. This role is critical to ensuring application performance, operational stability, and proactive monitoring across the ERF line of business. The ideal candidate will have strong technical expertise in monitoring platforms, automation, and governance, coupled with excellent collaboration and communication skills.

Senior Application Programmer

• Hands on experience with Database (Oracle Teradata)
• Hands on experience in Unix, Perl, Python
• Experience in Job scheduling tool - Autosys
• Knowledge on monitoring tools like ITRS Geneous, Splunk, Dynatrace, Remedy
• Experience with creating dashboards, reports, alerts, saved searches, and automations as per user/stakeholder requirements
• Experience with configuring inputs and new connections with Splunk DB Connect
• Knowledge on ITIL concepts like Incident and Problem Management
• Knowledge on Incident Management (ITSM Remedy, MyITSM)
• Must have previous production support experience

Willing to be flexible sometimes with providing stand‑by out‑of‑hour support on a rotational basis for production system (as needed)

• Good understanding of financial/banking industry
• Creative and strong problem‑solving skills
• Excellent written and verbal communications skills
• Ability to operate in high‑pressure situations
• Results oriented, and must be able to effectively interact with Senior Management and Business Partners

• Deploy and configure Dynatrace across diverse environments (Windows, Linux, Mainframe).
• Onboard applications into Splunk using forwarders, source types, and indexing best practices.
• Define and implement tagging strategies, dashboards, and alerting policies for Dynatrace and Splunk.
• Enable full‑stack monitoring, including APM, infrastructure, logs, and synthetic monitoring.
• Implement distributed tracing, anomaly detection, and performance baselining.
• Develop scripts and workflows for automated onboarding and configuration using APIs.
• Integrate monitoring solutions with ticketing tools for incident management.
• Establish retention policies and data governance for logs and metrics.
• Document onboarding processes, SOPs, and troubleshooting guides.
• Partner with application teams, infrastructure, and CIO stakeholders to align monitoring strategies.
• Conduct KT sessions and create documentation for team enablement.
• Drive reduction in incident MTTR and improve application stability.
• Enable proactive monitoring and predictive analytics.
• Promote operational excellence and automation across the organization.

• 3–5 years of experience in supporting IT Operations.
• Strong knowledge of monitoring tools (Dynatrace, Splunk).
• Experience with scripting languages (Python, Perl, Unix shell).
• Creative problem solver who thrives in a fast‑paced environment.
• Must be a team player and demonstrate ability to communicate effectively with both technical and non‑technical individuals.
• Excellent verbal and written communication skills.
• Clear oral communication and strong English proficiency.
• Self‑starter, motivated, innovative, capable of handling a team and providing technical solutions.
• Ability to deal with complex information, processes, and relationships to derive simple solutions.
• Ability to liaise with business and development teams for onboarding and troubleshooting.

Knowledge on Incident Management (ITSM Remedy, MyITSM)

• Willing to be flexible sometimes with providing stand‑by out‑of‑hours support on rotational basis for production system (as needed)
• Good understanding of financial/banking industry
• Working Knowledge in Telemetry
• Creative and strong problem‑solving skills
• Excellent written and verbal communications skills
• Ability to operate in high‑pressure situations
• Results oriented, and must be able to effectively interact with Senior Management and Business Partners

Salary Range – $95,000–$115,000 a year

BACHELOR OF COMPUTER SCIENCE