Sr Customer Service Representative - Pennington, NJ

Overview

Job Title: Sr Customer Service Representative
Job Location: Pennington, NJ 08534
Job Duration: 5 Month contract + Extension

• This job is responsible for standard transaction and fulfillment processing, including the movement of assets into and out of accounts.
• Key responsibilities include processing mail (including deposits) and providing quality service and operations support for internal business partners and external clients.
• Job expectations include operating with a standard level of independence, and escalating complex issues to leadership to minimize risk.
• Performs standard transaction processing and reconciliation according to the established written guidelines and procedures.
• Responds to client inquiries via numerous channels to support operational efficiency and quality client service.
• Performs basic research, follow-up and resolution of routine research requests.
• Identifies potential issues in daily operational tasks and escalates risk concerns, as needed.
• Provides general operational support including mail sorting and mail distribution.
• Maintains a professional presence and responds to emails in a professional manner.

• Attention to Detail to ensure accuracy.
• Effective Written Communications.
• Accountability ensuring all requests are completed in its entirety.
• Analytical Thinking – self-reliant to analyze situations and make quick decisions.
• Independence – ability to work independently with minimal supervision and guidance.
• Research ability to understand systems to perform effective research.
• Risk Management – ability to detect potential risk(s).
• MS Suite.
• Outlook.
• Word.