Senior Pre-Sales Engineer; m​/f​/d - Italy

Overview

LOCATION: Italy - Remote

Job Description

LOCATION: Italy - Remote

THE ROLE: This position requires daily customer, business partner and internal team interaction. Together with the Sales teams you will be engaged in a customer’s journey from the discovery phase to the post sales handover. Keeping track of customer cases in the helpdesk program and utilizing this system to delegate, engaging your peers, and moving sales opportunities towards closure are routine activities.

Expect to travel 2-3 weeks out of a month and 2-3 days each of those weeks. A strong desire to learn and a “can do, want to learn” attitude is needed. You will be working with an experienced, motivated team willing to share their knowledge and experience to help you expand your skillset and succeed in reaching your goals. The primary focus of this role is on engaging with large enterprise and upper mid-market (corporate) customers and prospects from Italy.

These include strategic accounts across key industries such as Healthcare, Government, Finance, Manufacturing and Retail, where complex environments demand customized, scalable EUC solutions.

TASKS AND RESPONSIBILITIES:

• Be part of a team of Presales engineers providing excellent service to IGEL’s customers and partners in Southern Europe
• Technical contact for new customers from the discovery and qualification phase to post sales handover
• Build and maintain customer and partner rapport through virtual meetings and on-site visits
• Analysis of customer needs and development of technical solutions
• Prepare, execute, and support proof of concepts
• Take ownership of technical RFIs, RFPs and public tenders and respond in time
• Works on complex projects
• Architect solutions by working with the customer directly or in conjunction with both the partner and customer while adhering to the IGEL reference architecture and best practices
• Assist new technology partners to integrate their solution into IGEL OS if required and hand it over to the IGEL Ready team to generate new business
• Become a Subject Matter Expert in a specific technology stack
• Use of remote tools to demonstrate IGEL’s solutions and to assist customers in troubleshooting issues
• Ensure clear and professional communication between our teams and the customer
• Execution and proactive preparation and follow-up of technical product presentations and workshops
• Demonstrate our technology at industry events and trade shows
• Promote IGEL training offerings, additional IGEL services and IGEL Certifications
• May assist less-experienced colleagues
• Wide latitude for independent judgement
• Collaborate with teams from Development, Customer Engineering, Advanced Services, Sales, Marketing and Leadership to create new technical sales strategies
• Communication of customer / market requirements to Product Management and Development
• Continuing education by attending training sessions and reading technical documentation
• Work through technical issues at the operating system level
• Manage technical issues, solutions, and sales opportunity progress by creating cases within IGEL’s helpdesk system
• Manage case escalation to maintain forward movement on sales opportunities
• Ability and willingness to travel as needed

EXPERIENCE AND QUALIFICATIONS :

Personal skills

• Highly skilled with extensive proficiency
• Strong written and verbal communication skills with the ability to communicate effectively with engineers, sales teams, and management
• Strong presentation skills
• A team player who is influential and builds good working relationships across all levels
• Flexibility, integrity, and creative problem-solving skills are imperative to be successful in this role
• Very good ability to understand and explain complex technical issues in an easy way
• Ability to communicate via phone and email is required
• Ability to listen effectively and show patience while working with customers, colleagues, and partners
• Ability to adapt to new technologies quickly
• Ability to work independently under minimal supervision
• Ability to take effective notes
• Ability to multitask effectively and work under pressure
• Positive work ethic
• Fluent in English and Italian

Technical skills

• Minimum of 6+ years Presales Engineer experience…