Service Account Manager - LAM Region

Your responsibilities and tasks

To accelerate the growth of the Service Business Unit in the LAM region, we are seeking a dedicated Service Account Manager (SAM) with strong technical and commercial capabilities. This role is critical to unlocking market potential and driving service sales to very ambitious target, following a structured onboarding period.

Key Responsibilities:

• Develop and execute strategic sales plans to grow service revenues across the LAM region.
• Promote and sell complex service offerings including Upgrades, Retrofitting, Digital Packages, Obsolescence Solutions, and Spare Parts Kits.
• Collaborate closely with Regional Subsidiary teams to enhance service visibility, reputation, and credibility at customer sites.
• Identify and cultivate new business opportunities within existing and new customer accounts.
• Maintain strong customer relationships through regular visits, technical consultations, and value-driven proposals.
• Provide market feedback and insights to support service portfolio development and innovation.

We are seeking a dynamic and experienced professional with the following qualifications and competencies:

• Educational Background:
  Minimum of a technical high school diploma; a Bachelor's degree in Engineering, Business, or a related field is preferred.
• Technical Expertise:
  Solid technical foundation, ideally within industrial or food processing technologies.
• Sales
  
  Experience:
  
  Proven track record in service sales, with the ability to position and sell complex service solutions.
• Language
  
  Skills:
  
  Proficient in Italian, English and Spanish; additional languages are a plus.
• International Exposure:
  Demonstrated experience working in international markets and multicultural environments.
• Interpersonal
  
  Skills:
  
  Empathetic, outgoing, and customer-oriented, with strong communication and relationship building capabilities.
• Goal Orientation:
  Capable of working independently and achieving objectives within defined timelines.

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world. GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.

GEA is listed in the DAX and the STOXX® Europe 600 Index and is also among the companies comprising the DAX 50 ESG and MSCI Global Sustainability Indices.