Service Business Development Manager Torrebelvicino-Pieve , Italy

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GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group focuses on technologies, components and sustainable solutions for sophisticated production processes in diverse end‑user markets promoting a team‑building atmosphere where everyone is treated with respect.

At GEA Bakery, we are seeking a dynamic and forward‑looking individual to join our organization as Team Leader Order Handling – Torrebelvicino.
Reporting to the Service Department Manager, the successful candidate will:

• Lead and coordinate the plant Order Handling team, ensuring operational efficiency and high standards of quality.
• Oversee and manage the complete order lifecycle, ensuring accuracy, timeliness, and compliance with internal processes.
• Act as a key interface with multiple functions (Service, Engineering, Logistics, Sales, Procurement, Finance) to ensure seamless information flow and maximum customer satisfaction.
• Support the continuous growth of the business by identifying opportunities for process optimization, efficiency improvements, and value‑driven solutions.

• Lead team activities to ensure efficient, accurate, and customer‑centric Order Handling operations.
• Analyze Order Handling workflows and processes, identifying gaps and implementing operational best practices.
• Collaborate with Region and Countries teams to harmonize procedures and align order‑handling activities with global strategies.
• When required, conduct plant or customer site visits to monitor needs, order status, and operational issues.
• Translate customer requirements into clear, timely, and technically coherent Order Handling activities.

• A streamlined, accurate, and customer‑oriented Order Handling process.
• Business growth enabled by efficient and reliable order management.
• Increased customer satisfaction through clear communication, consistent timelines, and strong cross‑functional coordination.

What sets you up for success

• Solid experience in Order Handling, Technical Customer Service, Service Sales, or Technical Support, ideally in industrial or food processing equipment.
• Excellent communication and interpersonal skills, with the ability to interact professionally with customers and internal teams.
• Understanding of plant engineering, machinery, and production processes.
• Fluent in Italian and English; additional languages are an advantage.
• Strong proficiency in SAP is highly recommended.
• Strong negotiation, analytical, and problem‑solving abilities.
• Independent, proactive, and customer‑oriented mindset.
• Demonstrated leadership capabilities, with experience in team coordination and strategic thinking.
• University degree in a technical or commercial field (engineering preferred).

• Respectful and collaborative interactions across all organizational levels.
• Ability to simplify complex technical matters and present clear, actionable solutions.
• Passion for innovation and openness to change.
• A practical, hands‑on approach to customer service, supported by a solid technical foundation.

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.

We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world. GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.