RTO Shift; Production Supervisor -Biscuits

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more at

The Production Supervisor (RTO) will coordinate the team members on the production line for production execution during the shift and ensure productive factors availability (raw materials, packaging, and people) following UGP Manager guidelines.

• Ensures the availability of packaging, semi-finished product and raw materials for the shift
• Manages and resolves availability issues related to packaging, semi-finished product and raw materials
• Prepares picking list for raw materials and semi-finished products
• Supports the AG in the monthly inventory adjustment
• Ensures left over items (finished, semi-finished, bulk, raw materials) are returned to warehouse at the end of the week

• Supports the planning of the operating activities on the lines within his area of competence
• Prints the production programs and the production models and completes all the necessary actions shared with the UGP Manager for the production program execution
• Supports the Local Planning Department and the Team leaders for the in process changes of quantity to produce
• Supervises and changeover activities, together with the Quality Department and Packaging Component Providers
• In conjunction with Team Leaders and Maintenance, participates in and supports the equipment start up of the line of his area of competence
• Verify and inspects cleaning activities completed by Operators and Team Leaders
• Completes all shift handover responsibilities, supporting Team leader in communicating main information and issues
• Supervises and collects data from Team Leaders in order to update Production system (SAP for line hours, manpower, waste and recyclables)
• Approves and submits all shift reports and shift end production declaration

• Identifies and proposes continuous improvement initiatives and improvement areas
• Collaborates with the UGP Manager and SSP Function in the development and application of Continuous Improvement initiatives

• Responsible for the hygiene and sanitation compliance of the production area
• Supports periodic scheduling of sanitation measures to rearrange work areas and disinfect equipment and tools
• Collaborates with Quality Department and Team Leader in supporting and supervising auto-control activities
• Responsible for working within the guidelines of all applicable aspects of food safety program (ISO, HACCP, GMP) and ensuring compliance
• Tastes and evaluates products
• Ensure all program requirements/standards regarding quality and food safety are implemented, practiced and maintained

• Ensures compliance with health & safety regulations not limited to and including the assigned production area
• Completes health & safety incident/accident reporting
• Participates in internal safety audits and is the production reference during internal/external quality and safety audits
• Ensures the monthly safety talks are done with workers

• Responsible for the accurate allocation of employees on the lines (absence and availability verification, team composition, cross-lines and cross departments movement)
• Support the UGP Manager in the management of absenteeism and documentation due to scheduled vacations and unscheduled illnesses to ensure proper coverage
• Prepares the employee performance review and collaborate with the UGP Manager when required
• Manages workplace personnel issues, respecting company guidelines and informing the UGP Manager and HR
• Manages accidents on the line (first aid intervention, accident reporting, accident investigation), supported by the Team Leader, according to company guidelines
• Ensures workplace training requirements are met for all personnel in area

• Requests the intervention of the maintenance in the case of breakdown and repair service; in the cases of urgency, requests the intervention of the Utilities Maintenance
• Verifies the maintenance interventions are performed in the scheduled time and according to hygiene and safety standards

• To assist in the implementation of and conformance to the Environmental Management System within key process areas

• Previous experience as an RTO/Production Supervisor is required
• Knowledge of production lines and machinery (production performance indicators, technological processes)
• Knowledge of stock management and production models
• Previous experience implementing and using continuous improvement and lean tools such as Six Sigma, 5-S, Lean Manufacturing, etc. to drive improvement
• Knowledge and application of production performance analysis methods
• Knowledge and application of Ferrero Safety, Quality and Sanitation policies and procedures
• Knowledge and application of production KPI’s
• Strong communication…