Regional Operations Manager - Western & Southern Europe
Listed on 2026-01-27
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Management
Operations Manager, General Management
About Us
Let’s go on an adventure together! Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you. For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships.
Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it. At G Adventures, our DNA is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it?
We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is.
Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time. Feel like this could be the right fit?
We think so too, and we’re already way too excited to meet you.
The Role
The Regional Operations Manager - Western & Southern Europe leads and oversees all operational aspects to ensure seamless delivery of exceptional travel experiences. This role is responsible for managing and developing the Operations team, ensuring traveler safety and satisfaction, maintaining financial & commercial performance and fostering strong relationships with suppliers, vendors, and local authorities. It drives innovation, operational efficiency and brand integrity across multiple product lines while supporting strategic growth initiatives.
KeyDuties & Responsibilities
- Lead, develop, and manage the regional Operations team to achieve organizational goals.
- Foster a strong company culture among staff, suppliers, travelers, and the wider community.
- Promote and integrate G Adventures Core Values across all organizational activities.
- Facilitate collaboration and innovation through regular training sessions, brainstorming meetings, and coordination with Operations staff, CEOs, and suppliers.
- Ensure compliance with updated and new local regulations by liaising with local authorities.
- Represent G Adventures in interactions with local authorities and stakeholders.
- Collaborate with the CEO Supervisor to support CEOs on-site effectively.
- Manage and coordinate Private Groups requests.
- Coordinate cross-departmental collaboration to ensure operational alignment with overall company strategy.
- Mentor and coach team members to support professional development and succession planning.
- Develop and oversee the emergency phone rota, ensuring appropriate coverage.
- Oversee end-to-end tour logistics including transportation, accommodations, activities and staffing assignments.
- Oversee the health and safety standards for travelers and tour staff.
- Monitor and maintain traveler satisfaction, ensuring it meets or exceeds brand targets.
- Conduct product quality control and resolve complaints efficiently.
- Provide assistance in Critical Incident Management, including communication and logistical coordination with Customer Solutions, Regional Managers, CEOs, Operations teams, and Toronto Base Camp.
- Analyze post-trip evaluations and trends to identify and implement corrective actions in operations.
- Develop and implement emergency response protocols and conduct regular drills to prepare staff for potential crises.
- Monitor and report on key performance indicators (KPIs) related to traveler experience and operational efficiency.
- Participate in the regional emergency phone/after-hours duty roster and provide timely support for urgent operational or traveler issues.
- Ensure proper representation of G…
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