Operations Leader

In this role, your tasks are focused on the following main areas:

• Serve as Project Lead or Reviewer for complete test programs across assigned testing technologies.
• Define project scope, develop test plans, review reports for accuracy, and ensure deadlines are met.
• Manage all project-related activities, including coordination with internal teams and clients.

• Maintain frequent contact with clients and sales to communicate project status and results.
• Address client concerns, resolve issues, and ensure proper communication of technical requirements.
• Support Sales in determining project specifications (cost, time, sample requirements) and negotiate completion dates.

• Study and apply relevant test standards, technologies, and regulations.
• Act as Subject Matter Expert (SME) for local office and key customers regarding standards and certification programs.
• Perform standard test procedures when required and develop special test methods or equipment for new standards or efficiency improvements.

• Lead and manage a team to achieve role goals and responsibilities.
• Set objectives, provide feedback, and conduct performance appraisals.
• Manage training programs to maintain capacity and quality of testing.

• Responsible for revenue generation and cost management within the area of responsibility.
• Analyze and adjust costs to optimize profitability.
• Integrate continuous improvement practices into all processes.