Front Office Manager

What you will do:

• Front Desk Operations
  • Manage day-to-day operations, ensuring the quality and meeting the expectations of the customers.
  • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
  • Perform administrative duties such as, but not limited to, daily schedule/hours edit in system, payroll, inventory, purchase requests, attendance record etc.
  • Manage successful Front Office Upselling, encouraging participation and growth to contribute to maximizing the room revenues.
• Reservation Operations
  • Manage all incoming reservation requests via phone, email, and online platforms.
  • Ensure accuracy in booking details and guest profiles.
  • Handle special requests and resolve booking issues.
  • Monitor booking trends and adjust availability and rates accordingly.
  • Implement pricing strategies in coordination with the Operations Manager and the Owners.
• Guest Experience
  • Handle all guest compliments, comments, observation and complaints in a timely and effective manner, ensuring guest’s complete satisfaction.
  • Ensure all the request by guests to be responded in timely and efficiently manner and out come to be up to customer complete satisfaction.
  • Ensure a friendly warm, genuine, and efficient guest’s arrival and departure experience.
• Team Leadership
  • Supervise, Guide and Support all colleagues in the department with their duties.
  • Encourage the sense of teamwork throughout the resort.
  • Motivate and inspire the colleagues with positive attitude and high energy to maximize their performance.
  • To be present at public area for the quality check to be performed for colleagues and ensuring all standards are met in services.
  • Monitor the associates’ interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
  • Evaluate colleague’s performance throughout the year.

• 2+ years’ experience as Front Office Manager or 4+ years’ experience as Assistant Front Office Manager in a luxury/upscale hotel/resort.
• Strong interpersonal and communication skills.
• Perfect standing.
• Excellent problem and conflict resolutions skills.
• Computer literate to include Microsoft Office, Word, PowerPoint, Excel etc.
• Ability to work in a flexible schedule.

• Excellent knowledge of English and Italian, both oral and written.

• Permanent contract.
• Competitive salary.
• Full accomodation.
• Smart working.