Customer Service Associate

Location: Town of Italy

Customer Service Associate page is loaded## Customer Service Associate locations:
Italy - Rubieratime type:
Full time posted on:
Posted Todayjob requisition :
REQ
49386
** Join ARAG S.r.l.** **– A Global Leader in Precision Farming Solutions
** ARAG S.r.l. designs, manufactures, and supplies advanced components and systems for crop spraying, weed control, and crop protection, serving the Precision Farming sector. With a strong foundation in research, technological innovation, sustainability, and a people-centric approach, ARAG has become one of the leading global players in agricultural technology.
Founded in 1976 in Rubiera (Reggio Emilia), ARAG is part of
** Nordson Corporation** (Nasdaq: NDSN), serving as its Precision Agriculture Division (PAG).  You’ll join a fast-growing, internationally recognized organization committed to excellence, innovation, and collaboration.
** The Role
** As a
** Customer Service Associate,
** you will be part of the
** EMEA Customer Service team**, where you will be responsible for managing the entire order fulfillment process, ensuring timely and effective responses to customer requests. Your contribution will be essential to ensuring a positive and smooth experience throughout the sales and after-sales cycle.
** Key responsibilities*
* * Manage commercial relationships with assigned foreign customers.
* Collaborate with company departments (production, administration, logistics, and shipping, quality control) to meet customer requests.
* Support the Sales team in the operational management of customers.
* Participate in the organization and management of internal and external company events.
* Enter and monitor customer orders.
* Manage after-sales activities: resolving issues related to shipping, products, complaints, returns, and warranties.
* Ensure proper administrative management and maintaining commercial relationships.
* Independent management of shipments: contacting carriers, preparing documentation (packing lists, customs clearance, non-EEC shipments), invoicing.
* Payment reminders.
* First-level technical support to customers in collaboration with the technical team.
** Requirements
* *
* Experience:

Minimum of 2–3 years in a similar customer service or order management role.

* Education:

Master’s degree in foreign Languages, preferably with a specialization in economics or business.

* Languages:

Fluency in English and German is essential. Knowledge of another foreign language is desirable.
* Strong proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
* Familiarity with CRM systems and order processing tools.
* Excellent team collaboration and communication abilities.
* Strong customer focus and results orientation.
* Problem-solving mindset and ability to manage multiple priorities effectively.
** What We Offer
** We offer a stimulating environment where innovation, collaboration and professional growth go hand in hand. Here, you’ll enjoy the stability of a global leader while working in an innovative company that is constantly evolving to meet the challenges of sustainable farming.
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