Italian Speaking Customer Service Food Delivery Platform - Greece

Italian Speaking Customer Service for Food Delivery Platform - Work In Greece

1 week ago — Be among the first 25 applicants

This range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Mercier Consultancy MD is pleased to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Food Delivery Platform, with the chance to work in beautiful Greece. This position is perfect for individuals who have a passion for food and exceptional customer service skills. As a member of our customer service team, you will assist Italian‑speaking customers in navigating their orders and inquiries seamlessly.

• Manage customer inquiries regarding food orders, delivery schedules, and service‑related questions via phone, email, and chat in Italian
• Provide detailed information about menu items, promotions, and delivery options
• Assist customers in troubleshooting issues with their orders and ensure prompt resolutions
• Resolve complaints in a professional and courteous manner, aiming to enhance customer satisfaction
• Document all customer interactions accurately in the CRM system for effective follow‑up
• Collaborate with delivery personnel and kitchen staff to ensure seamless service delivery
• Stay informed about food and beverage trends to better assist customers and offer suggestions

• Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus
• Previous experience in customer service, ideally within the food or hospitality industry
• Exceptional communication skills and a friendly, customer‑oriented attitude
• Strong problem‑solving abilities and the capability to handle high‑pressure situations
• Ability to multitask and effectively manage multiple inquiries in a fast‑paced environment
• Familiarity with CRM software and general office applications is desirable
• Willingness to work flexible hours, including evenings and weekends, as required

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More

Entry level

Full‑time

Customer Service

IT Services and IT Consulting

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