Senior Travel Agent - Spanish Speaking

Overview

About Biz Away

Here at Biz Away, we Deliver the Future of Travel.

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, on a daily basis, we support companies, enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.

We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest-growing B2B scale-ups, then Biz Away is the company you have been looking for.

We are looking for

We are looking for new travel agents with experience in the Travel Industry and customer care who have the ability to solve customer concerns and create a seamless customer experience.

• Made a reservation for our Client through the Platform and using our Provider
• Responding to our Client’s requests through phone, chat, mail, and travel requests through our platform
• Entering customer information in our system to issue a reservation or update the booking
• Explaining rules and procedures to use our service on the Platform
• Explaining rules of service (hotel, car, train, etc)

• +5 years of previous experience in the Travel Industry
• Excellent knowledge of GDS systems or previous experience in a local travel agency
• Excellent knowledge of both written and spoken Spanish (B2 and up)
• Availability to work in shifts (also night shift from 22 to 7 in the morning)
• High school diploma or equivalent required.
• Must pass pre-employment skills testing and background check

• Good communication skills in English
• Customer Care experience
• Strong verbal and written communication skills
• Ability to learn and adapt to new software technologies

A seat on a scale-up with skyrocketing growth. Attractive compensation, including equity in the company. Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions. Multicultural and international team. Collaborative and smart environment to work and learn. Free coffee to kick-start your day and free beers to celebrate together.

Biz Away guarantees equal employment opportunities for all individuals, in compliance with Art. 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, and EU Directive 2006/54/EC. The selection process is open without any discrimination on the basis of gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Art.

13 of EU Regulation 2016/679 and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.