Client Success Manager Italy m​/f​/d

About the team

At Adsquare, we empower marketers and agencies with cutting-edge location intelligence to drive smarter, more effective advertising. As a leader in programmatic solutions, we provide real-time data and insights that enable our clients to reach the right audience at the right time. Our team thrives on innovation, collaboration, and a passion for delivering exceptional client outcomes. If you’re ready to be part of a fast-paced, dynamic environment where your work makes a direct impact, we’d love to hear from you.

• You are native or business-level in Italian and English.
• Proficiency in other EU languages is nice-to-have but not essential.
• You have a passion for client success, client development or a similar function within the programmatic/data/ad agency field, or a similar client-facing industry
• Delivering exceptional customer service is in your DNA.
• Demonstrable experience of identifying and executing business expansion opportunities would be an advantage.
• You have a proficient understanding of the digital advertising ecosystem and how planning and buying teams at media agencies in the Italian market operate.
• Previous experience in real-time advertising, programmatic/paid social, advertising data solutions and ad‑tech is an advantage.
• You work seamlessly and in dynamic partnership with colleagues from other functions including Sales, Marketing, Partnerships and Operations.
• You are well organised and highly capable of balancing competing priorities.
• You are experienced with data analysis, with the ability to pull out key insights to inform future strategies and drive growth. Previous experience with CRM systems and Tableau are advantageous.

As a CSM in the Italian market, you will be an important contributor to the Global CS team. You will report directly to local CS leadership with a dotted line into the market GM. You will collaborate closely every day with a local Sales lead.

You own an existing client portfolio across media agencies and brand-direct relationships. You will own both client-facing and technical/operational responsibilities that support the client servicing process. Clients will see you as a trusted partner.

You are accountable for developing a defined book of business with specific growth targets.

• You partner closely with a Sales Lead to identify and execute new opportunities within your patch.
• You follow best practice to create effective campaign solutions for clients.
  
  E.g. bespoke targeting strategies, troubleshooting and implementing measurement tracking.
• You monitor and optimise campaigns to drive performance and ROI.
• You ensure the highest levels of accuracy in forecasting and opportunity tracking.
• You are client-facing and readily available to meet in-person at client offices.
• You take the lead on platform training, showcasing the best of the product.
• You take the lead on client workshops, quarterly business reviews and bi-annual strategic account planning.

On top of a competitive package…

• We are open to flexible work models: we work on a hybrid mode
• To encourage education and professional growth, we offer an individual yearly budget of 1,200€
• You are entitled to 30 vacation days per year
• Meal vouchers
• We care about your mental health and provide you with coaching and counseling sessions through the collaboration with the Fürstenberg Institut
• We equip you with the latest hardware and provide you with all the tools you need to thrive

Via Giuseppe Mazzini, 9, 20123 Milano MI, Italy