IT Systems Support Analyst - M365

Full salary range $36.60 to $61.15.

Bachelor's degree from an accredited college or university in computer science or related field and three (3) years of experience in a similar position as listed in the work functions.

OR

A combination of education and experience equivalent to seven (7) years of experience in a similar position as listed in the work functions.

Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver's license and be free of any major traffic violations for the last three (3) years.

Under minimal supervision, provides technical assistance, troubleshooting, and education of Microsoft 365 applications and services (such as Teams, SharePoint, Power BI, Power Automate, Power Platform) to provide user operation, satisfaction and alignment with organizational needs. Assists and trains users in proper usage and execution of Microsoft products. Responsible for liaison activities between departments, management, vendors, and ITS staff. Supports a diverse, respectful, and inclusive workplace.

• Provides technical and/or business application consulting in research, evaluation, and maintenance of M365 products introduced into the environment and support
• Develop and implement training, documentation, coordination of user groups, change management functions, and implementations for all M365 products
• Works in conjunction with Global Administrator on implementation and integration of M365 applications with core systems County wide.
• Provides Tier 2 support of applications contained within the Microsoft 365 environment
• Collaborate with ITS Work groups to ensure proper procedural and system operational functions across assigned departments, ITS, system vendors, and state agencies related to the automated systems; coordinates related activities between management and user personnel
• Contributes to change requests, testing, pilot rollouts and maintenance of KB articles in relation to M365 products
• Facilitates ticketing responsibilities by managing user submitted incidents
• Works cross-functionally with ITS teams and customers to communicate updates, offer technical guidance, and ensure successful issue resolution
• Performs related duties as required

• Thorough knowledge of Microsoft 365 applications and other modern workplace applications.
• Thorough knowledge of technical specialty including industry best practices.
• Knowledge of advanced information systems integration, administration, optimization and support.
• Knowledge of computer systems and applications across various platforms for business.
• Knowledge technical engineering systems in a complex computing environment.
• Skill in analytical thinking and problem solving.
• Skill in teamwork and interpersonal interaction.
• Skill in leading projects and technology initiatives.
• Skill in creating training documents.
• Ability to quickly learn and adapt to new technologies.
• Ability to provide technical leadership to other staff.
• Ability to analyze requirements, develop effective solutions, and manage solution implementation.
• Ability to work in a team-oriented; collaborative environment.
• Ability to communicate effectively both verbally and in writing.
• Ability to organize and prioritize workload.
• Ability to establish and maintain effective working relationships with others.

Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands:

Physical effort categories applicable: 24% or less; 25% - 49%; 50% - 74%; 75% or more.

• Office environment
• Outdoors environment
• In vehicle / operating equipment
• Confined / restricted working environment
• Exposure to weather and atmospheric conditions
• Wet and/or humid, noise, vibration
• Sitting
• Standing, walking, reaching, pulling, climbing
• Crouching, kneeling, stooping, balancing, crawling
• Push up to 30 pounds
• Lift up to 30 pounds
• Handling, repetitive hand and foot movements
• Typing, data entry
• Talking, hearing
• Operate vehicle
• Close and distance vision
• Color vision, depth perception, field of vision
• Accommodation (bring object into sharp focus)
• Sedentary (exert up to 10 pounds of force)
• Light effort (exert up to 20 pounds of force)
• Medium effort (exert up to 50 pounds of force)

An Equal Opportunity Employer