Customer Service Representative

Customer Service Representative role at William Hill

People don’t just come here to place bets, they come for the experience. Our colleagues are the backbone of our business, and working in retail at William Hill is about putting our customers first, building relationships, and contributing to the sense of community.

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Demonstrating how to use betting terminals
• Providing excellent customer service and building relationships
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

• Shops operate between 8 am and 10 pm, Monday to Sunday
• Shifts are scheduled on a rota basis and may include evenings and weekends

• Full or part‑time hours available
• Annual salary review and performance bonus
• 28 days holiday per year (pro‑rata) plus an extra paid day off for your birthday
• Subsidised travel for London‑based roles (Zone 1‑6 Oyster card)
• 4% pension contribution match
• Perks and discounts on high‑street shops, cinemas, holidays, etc.
• Comprehensive training and development with promotion opportunities

• Minimum age 18 years (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills, able to engage customers from diverse backgrounds

After you submit your application, the Talent Acquisition team will review it. Successful candidates will receive a link to complete an online assessment via Hire Vue, followed by an interview.

William Hill is part of evoke, a leading betting and gaming company with over 1,300 shops across the UK. With a history dating back to 1966, our retail team is central to the high‑street experience. We foster a culture of trust, belonging, and professional growth, encouraging employees to bring their whole selves to work.

Entry level

Full‑time

Other

Gambling Facilities and Casinos