Transport Support Senior Administrator

The Transport Senior Administrator will support the Network Management & Enforcement team, Engineers and Project Managers including the team manager with project delivery. Provide a reliable support service through a variety of formats including telephone, in person, MS Teams, email. Work proactively to facilitate support to the full range of services and activities. Develop customer relationships (internal and external) to support and maintain a high standard of service delivery.

Deliver support to colleagues, third parties and service users within the operating principles for Transport.

Work within a team of Transport staff dealing with legislation, project delivery and attention to detail, progressing requests to wider council services where required in sourcing additional information and detail. Handle sensitive and personal information in line with appropriate policies. Use appropriate systems to process service requests or updates for wider council services. In conjunction with Transport staff promote an integrated and consistent Council-wide approach to Transport services supported by the appropriate governance arrangements, processes and legislation.

Work with Transport staff and key stakeholders to support new initiatives and the strategic direction of the Council and ensuring that all Transport services are planned in a consistent manner in accordance with the Council’s strategic objectives. Identify and evaluate the risks associated with customer contact services and take appropriate action to control / mitigate the risks. The Transport Senior Administrator will support the Transport Officer with the day-to-day tasks.

The post will make a range of decisions relating to the provision of Transport services. The post will resolve issues relating to service provision and legislative outcomes.

We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented.

All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.

As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We’re interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

The post will ensure relevant legislation, regulations, policies, procedures and other relevant conditions are applied appropriately. The post will ensure; all relevant details are accurately collated and recorded, locate information required, and provide clear and comprehensive responses which meet the needs of the service area or project. The post determines the most appropriate method of dealing with colleagues and tasks and ensures that task is dealt with appropriately.

The post ensures that work is kept up to date and work is prioritised. The post will have shared responsibility for a number of systems and data. The post ensures that all data, records, and systems are kept up to date, ensuring that all relevant details are accurately collated and recorded.

THE CITY OF EDINBURGH COUNCIL

About Us:

Are you keen to shape the future of Scotland’s capital city? The City of Edinburgh Council is looking for dedicated and enthusiastic individuals to work with us and deliver key services across our capital city. We’re the second largest local authority in Scotland with a workforce of over 19,000 who all play a crucial role in maintaining and supporting vital…