Slot Floor Worker; Graveyard

Wildhorse Resort Casino
Wildhorse Resort Casino
46510 Wildhorse Blvd.
Pendleton, OR 97801, USA

WAGE RANGE: $14.05-$18.00+TIPS
OPEN UNTIL FILLED: 1ST PULL DATE, FEBRUARY 2, 2026

Responsible for front-line guest service, including being host/hostess, and cashier for gaming customers, assisting customer needs to promote slot play.

• Ensure customer satisfaction and casino play through prompt, efficient, and friendly service.
• Responsible for checking out and maintaining an accurate count of slot banks, including all cash handling and paperwork procedures.
• Provide cash services for guests, including making changes, assisting with the retrieval of tickets, and verifying and assisting with jackpot payouts.
• Promote exemplary guest service by being knowledgeable of games in play, special events/activities, casino promotions, and operational information.
• Maintains close floor surveillance over assigned areas to detect irregularities on the part of players or established procedures.
• Handle routine slot machine maintenance and obtain the services of the slot technicians if needed.
• Assist guest service needs by communicating with beverage/food servers, transportation, etc.
• Maintain outlined guest service standards by prompt greeting, offers of assistance, and minimizing any wait time the customer incurs.
• Continually rotate throughout assigned areas anticipating and providing guest service needs.
• Will handle customer inquiries and play assistance, deferring any disputes or conflicts to the supervisor.
• Comply with regulatory laws, PP&P, department policy and procedures, safety codes, etc.
• Promotes a clean, safe, healthy, and friendly work environment for employees and guests. Promptly reports all concerns to the supervisor.
• Ensure that the operation of equipment, tools, and materials is handled safely.
• Promote internal guest service standards by treating employees with courteous respectful behavior.
• Other related customer service duties as assigned.

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience –a clean and cared-for resort.

• Jackpot Payout.

• Count area.

• Minimum of six (6) months of front-line customer service experience.
• Must possess strong money-handling skills to count, make a change, and balance a cash bank in a fast-paced environment.
• Need to stand and walk for long periods in a noisy environment; perform repetitive motions with wrists, hands, and fingers.
• Effective communication skills - verbally able to provide instruction, respond to questions, and have exceptional interpersonal skills.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Requires a High-Security Gaming License clearance.