Slot Shift Manager

Wildhorse Resort Casino
Wildhorse Resort Casino
46510 Wildhorse Blvd.
Pendleton, OR 97801, USA

WAGE RANGE: $45K-$85k
OPEN UNTIL FILLED: 1ST PULL DATE, JANUARY 21, 2026

Responsible for the supervision and overall performance of the slot department on assigned shifts, including staffing, slot machine operations, guest services, oversight of promotional events as appropriate, and ensuring compliance with all applicable tribal, state, and federal regulations, gaming compacts, and internal controls. Protects the assets of Wildhorse Resort and Casino (WRC) and keeps the Slot Operations Manager and Slot Director apprised of all activities occurring on shift.

Serves as the Manager on Duty (MOD), representing casino management in resolving customer and employee disputes or other issues requiring decisions. (See MOD job description)

• Deliver exceptional customer satisfaction through prompt, efficient, and friendly service.
• Lead and develop team members by overseeing recruitment, onboarding, performance evaluations, coaching, scheduling, and professional growth opportunities.
• Participation and development of a tribal member workforce.
• Enforce compliance and operational standards by ensuring adherence to tribal-state gaming compacts, tribal ordinances, internal controls, personnel policies, data privacy regulations (e.g., General Data Protection Regulation equivalents), and departmental protocols, including regular audits and updates to reflect legal changes.
• Uphold tribal gaming regulations by monitoring operations for compliance with specific tribal laws, reporting requirements, and sovereignty-based guidelines, including coordination with tribal regulatory bodies to address any issues.
• Monitor gaming floor operations for irregularities, using surveillance tools and data analytics to detect and address potential issues involving guests or staff promptly and fairly.
• Oversee jackpot verification and payouts by confirming accuracy of documentation, secure fund transfers, and compliance with anti-money laundering (AML) standards, leveraging digital verification tools for efficiency.
• Address variances and procedural issues by reviewing staff performance metrics, providing corrective feedback, and implementing accountability measures to maintain operational integrity and prevent fraud.
• Promote effective communication and collaboration across teams through regular meetings, digital platforms (e.g., Microsoft Teams), and cross‑functional training.
• Maintain operational awareness by analyzing daily reports, logs, progressive metrics, and key performance indicators (KPIs) using data visualization tools to inform real‑time decision‑making.
• Resolve guest concerns professionally by employing de‑escalation techniques, empathy‑driven approaches, and follow‑up protocols to enhance guest loyalty and satisfaction.
• Authorize comps and amenities under established guidelines, incorporating data on guest behavior to personalize offerings while promoting responsible gaming practices.
• Support promotions and events by assisting the marketing department as needed with shift activities such as tournaments and initiatives, while encouraging a marketing‑forward mindset among staff.
• Prioritize health and safety by always maintaining vigilance for the well‑being of guests and employees, including identifying and addressing trip hazards, properly stanchioning off work areas, carefully handling bio‑hazard incidents, overseeing the safe handling of equipment, and enforcing health protocols like sanitation.
• Champion internal service excellence through courteous and respectful interactions.
• Engage in professional development by attending required meetings, trainings, and industry webinars on topics such as cybersecurity, responsible gaming, and emerging technologies.
• Ensure that the operation of equipment, tools, and materials is handled safely.
• Perform other duties as assigned, adapting to evolving business needs while upholding ethical standards and work‑life balance considerations.

• SAFETY:
  Ensuring a safe experience by protecting the welfare of all.
• INTEGRITY:
  Expecting personal…