Customer Operations Executive

The Talent People x JSIT-PE

The Talent People is proud to partner with JSIT-PE, a government initiative aimed at strengthening Singapore’s Precision Engineering sector by addressing manpower challenges and fostering industry growth. By applying for our job opportunities, you’re joining a strategic effort to enhance Singapore’s Precision Engineering landscape.

• Acknowledge and manage distribution of Purchase Order (PO) received through central channels or different sources.
• Review PO against quote or agreement to ensure contents matches the offer and terms. Resolve discrepancies and request customer to amend.
• Liaise with Sales team for work order processing instruction of order fulfillment.
• Convert PO into Sales Order (SO) through system and ensure accuracy of data entry.
• Coordinate with Document Controller (DC) / Engineer to ensure timely completion of drawings.
• Process Work Order (WO) or Purchase Requisition for customer order fulfillment.
• Follow up with Production or Procurement for WO / Purchase Requisition consent date and ensure timely completion or receiving of order.
• Provide confirmation and delivery schedule of goods to the customer.
• Update customer on changes to the delivery schedule of their order.
• Plan shipment schedule and liaise with Logistics department on goods delivery and shipment services.
• Ensure accuracy of invoice information against customer PO and logistic arrangements meet customer requirement.
• Update shipment details to the customer upon completion of delivery.
• Monitor stock level (especially high runner products) of Finished Goods (FG). Trigger replenishment when running low.
• Post invoice to the customer designated portal/email/post mail.

• Issue and submit RFQ to RFQ team for costing.
• Create quotation and follow up on order status for the quotation with customer & sales team.
• Issue and create PDRF in GSS system to EQT Engineering from RFQ checklist (RFQ Tool) given by Sales.
• Propose appropriate solutions to address customer queries based on sales or customer management knowledge.
• Update sales and customer on order delivery status.
• Assist in resolving orders related to customers’ feedback & complaints.

• Work on improvement projects assigned by superior.
• Generate various weekly/monthly & quarterly reports.
• Prepare and submit commission report for sales agents.
• Track and ensure closure of outstanding documents like Open SO (Books) / Progress Invoices & Shipments.
• Ensure posting of customer invoices is done on the same day or the next working day after delivery.
• Ensure any change of order control processes are completed according to procedure.

• Minimum Diploma or equivalent.
• Knowledge of order processing, supply chain & inventory management.
• Proficiency in MS Office.
• Systematic coordination & follow up skills.
• Great communication and interpersonal skills.
• Added advantage to have ERP software knowledge and presentation skills.

• Monday – Friday: 8:30am to 5:30pm
• Walking distance from Ubi MRT station.
• AWS + Variable Bonus + Group Profit Sharing