Events & Membership Manager

SHRI is seeking a committed and organised Membership & Events professional to strengthen the Communications, Events and Membership (CEM) function. This role is central to building a vibrant member community, delivering meaningful engagement, and ensuring smooth execution of SHRI’s events and programmes.

As a Manager, you will lead the Membership experience from recruitment to renewal, manage member-focused events, and work closely with senior leadership to grow SHRI's influence and community impact.

• Lead membership recruitment campaigns and strengthen retention strategies.
• Oversee the member journey, from enquiry and onboarding to renewal and engagement.
• Enhance touchpoints and develop engagement activities for individuals, corporates, students and young professionals.
• Serve as a key contact for member enquiries, feedback and satisfaction.
• Manage Council meetings and minutes.
• Plan and manage member-focused events such as networking sessions, seminars and community gatherings.
• Support major SHRI events where required, ensuring smooth operations and strong engagement.
• Maintain an accurate membership database with proper segmentation.
• Analyse data to track recruitment, retention and engagement, and prepare monthly dashboards for management and Council.
• Work with Marcoms on membership campaigns, EDMs and outreach materials.
• Act as liaison between members, partners, vendors and internal teams to ensure a seamless membership experience.

• At least five years of experience in membership management, events management, or related roles.
• Strong communication and engagement skills.
• Excellent organisational skills with consistent follow-through and timely reporting.
• Proficient in CRM systems, membership databases and Microsoft Office tools.
• Comfortable with data analysis and preparing reports for management.
• Service-oriented, dependable and able to work both independently and as part of a cross-functional team.
• Experience in associations, HR communities or training environments is an advantage.