Service Design Lead

About Accenture Song Design

At Accenture Song, experience is at the heart of our client delivery. We are a team of empathetic thinkers, strategists, UIUX Interaction designers and communication experts who aim to deliver the very best experience in Southeast Asian region. As a team, we bring together research, design, business and technology to shape the experiences of the future. We work collaboratively with our teams and clients, and place human at the centre of what we do.

[Summary about the role]

Service design is at the heart of our strategic design practice. Our Service Designers are a diverse and passionate team of strategic, empathetic people who envision and craft services based on a deep understanding of human needs. As a team, we will bring together research, design, business and technology to shape the services of the future.

As a Service Designer, you will:

[Roles & Responsibilities]

• Scope, plan and execute exploratory, generative and evaluative research
• Understand the underlying connections, gaps, parallels, etc to form a POV on the context and possible interventions from existing data/patterns/behaviours/interactions
• Zoom in and out of the different layers/connection points in a system and frame issues/interventions from a strategic view that accounts for both users and stakeholders in various contexts
• Scope and create experiments to test hypotheses for services across multiple touch points

• Translate research into foundation level concepts - whether interaction, spatial or product - that a designer can realise

• Articulate or build a narrative that communicates your thought process, findings, the value of design or proposed strategy

• Work collaboratively with multi‑disciplinary team members and clients

• Create an environment that allows for the team to leverage each other's skills, knowledge and work from research all the way through prototyping

Attend and help to plan studio and community events, workshops, and conferences as a Song ambassador

• Relevant experience in service design or related roles such as user experience design or design research
• Proven history of delivering results on time and within budget
• Experience in running online and offline workshops

• Knowledge of existing and emerging service design tools and methods

• Working knowledge of various service design tools and methodologies

• Strong communication skills, both written and oral, with the ability to present work to executives and large teams, articulate design rationales and defend design decisions

• Collaborative team‑player with a can‑do attitude who is passionate about service design, creating human‑centered services

• Accustomed to working collaboratively with clients and cross‑functional team members through agile or waterfall process

• Experience producing user experience design deliverables such as screen flows, wireframes and prototypes
• Experience quantitative research methodologies and drawing insights from data
• Comfort with ambiguity yet unstoppable drive to create order out of chaos
• Ability to communicate with clients and partners about design methodologies and artefacts

Note:

The Service Designer will collaborate closely with a Product Designer to lead a workstream, so the ideal candidate must be capable of working independently and taking ownership of deliverables.

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud,…