Information Technology Support Manager

Key Responsibilities

• Translate business and inventory requirements into detailed Technical Design Documents (TDD).

• Design and develop Oracle Communications Unified Inventory Management (UIM) cartridges using Oracle Design Studio.

• Model and manage both logical and physical inventory structures within UIM cartridges.

• Work with UIM Inventory Managers such as Business Interaction Manager and Inventory Group Manager to support inventory lifecycle processes.

• Implement and configure performance and fault management capabilities within the Oracle UIM environment.

• Integrate Oracle UIM with Oracle and third-party OSS/BSS systems through APIs and web services.

• Develop and manage custom web services, fulfillment web services, rulesets, extension points, and UIM APIs.

• Troubleshoot and configure base application packages to ensure system stability and performance.

• Perform code builds, deployments, and configuration across development and testing environments.

• Support system integration workflows, including service order and engineering order processes across upstream and downstream systems.

• Collaborate with technical teams and stakeholders to ensure successful implementation and delivery.

• Strong experience with Oracle Communications Unified Inventory Management (UIM).

• Hands-on experience developing UIM cartridges using Oracle Design Studio.

• Deep knowledge of Java, J2EE, Spring Boot, REST APIs, Oracle ADF, and Microservices architecture.

• Experience integrating Oracle UIM with OSS/BSS platforms and third-party systems.

• Knowledge of SOAP, REST, and JMS-based integrations.

• Strong skills in Oracle Database, PL/SQL, and Unix/Linux environments.

• Experience with rulesets, extension points, and UIM APIs.

• Familiarity with code build and deployment processes across multiple environments.

• Understanding of Oracle RODOD/RSDOD solutions.

• Experience with AWS services and Kubernetes-based deployments.

• Knowledge of Java Spring Boot, Microservices, RESTful Web Services, Git, XML, and SOAP.

• Experience managing system integrations and orchestration across OSS/BSS ecosystems.

• Ability to work independently using inputs from Low-Level Design (LLD) documentation.

• Strong analytical, troubleshooting, and problem-solving skills.

• Hands-on experience developing and debugging web services.

• Strong communication and stakeholder management skills.

• Ability to collaborate effectively with cross-functional teams, customers, and partners.