Information Technology; IT Manager

Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion.

If you share our passion for service, we invite you to join us.

Discover your passion. Discover Love at Grand Park City Hall.

This position is responsible for overseeing the technological infrastructure, systems security, digital operations, and IT support functions of the hotel. The successful candidate ensures that all IT systems run smoothly, securely, and efficiently to support hotel operations, guest experience, and internal stakeholders.

• Oversee the daily operations of the hotel’s IT systems including servers, networks, property management systems (PMS), POS systems, telecommunication systems and ERP system.

• Ensure the smooth functioning and availability of critical hotel systems with minimal downtime.

• Maintain hardware and software inventories, lifecycle management, and system documentation.

• Monitor system performance, perform routine audits, and plan for upgrades or replacements.

• Implement and monitor security protocols to protect systems, data, and networks.

• Ensure compliance with company policies, industry standards, and regulatory requirements.

• Manage antivirus, firewall, backup, and disaster recovery systems.

• Conduct periodic risk assessments and recommend mitigation strategies.

• Liaise with technology vendors, service providers, and contractors to manage IT services and support agreements.

• Lead IT projects such as system upgrades, digitalization initiatives, and new property technology implementations.

• Develop and manage annual IT budgets, including forecasting and cost optimisation.

• Provide management with regular updates on IT performance, projects, and risks.

• Provide after‑hours support during emergencies or system maintenance.

• Minimum 5 years of working experience in a similar capacity in the hospitality industry.

• Diploma or Degree in Information Technology, Computer Science, or a related field.

• Experience managing IT infrastructure, networks, servers, and cloud-based systems.