Guest Relations Executive

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

METT Singapore, a Heritage Icon in the heart of Fort Canning Park.

The hotel blends colonial charm with contemporary soul. Just minutes from Orchard Road, this lifestyle hotel features 84 rooms and suites, 2 pools, and exclusive venues for dining, wellness, and social connection. With every detail designed to inspire meaningful moments, METT Singapore is a destination where simplicity meets refined living.

As the Guest Relations Executive, you will be the first point of contact for our valued guests, providing exceptional service from the time they arrive till they are escorted to their rooms creating memorable experiences along the way. You will be stationed in the lobby awaiting guest arrival and facilitating all arrangements from the moment guests step in, to the time they are settled in their rooms.

• To perform the smooth operations of front desk including but not limited to check in, check out, currency exchange, room change, audit balances, daily reports, food and beverage service according to established policies and procedures.
• To assist all guests in a friendly, helpful and professional manner including but not limited to offering room orientation to all arriving guests or escorting guests to their destination within the hotel, attempting to use guest names at least twice during the engagement.
• To liaise with Guest Relations Manager regarding any complaints and to assist walk in guests with alternative accommodation in the event of a full house situation.
• To inform other departments of arrival, room changes, check out and special arrangements.
• To attend shift briefings to ensure hotel activities and operational requirements are known.
• To ensure effective handover and takeover of shift, ensuring proper follow-up and resolution of all outstanding issues.
• To ensure complete guests database including obtaining guest's passport details, nationality, date of birth and email addresses.
• To perform any other job task as reasonably assigned.

• At least 1-2 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel setting.
• Proficiency in English language.
• Excellent communication and interpersonal skills.
• Basic computer skills, with prior experience in Opera software preferred.
• Customer-focused with a positive attitude and a welcoming demeanor.
• Ability to perform well under pressure.
• High energy level with a positive outlook.
• A willingness to go above and beyond to meet guest expectations.
• A genuine passion for customer service and hospitality.
• Able to work shifts, weekends and public holidays.