Customer Success Assistant

Responsibilities

• Serve as the primary point of contact for assigned customers, ensuring timely and professional responses to queries and requests.
• Support the Customer Success team in onboarding new clients and guiding them through company products or services.
• Monitor customer accounts to ensure smooth service delivery and proactively identify potential issues or improvement areas.
• Maintain accurate customer records, contracts, service details, and communication logs in internal systems.
• Coordinate with internal departments (Operations, Sales, Finance, Technical teams) to resolve customer concerns efficiently.
• Assist in preparing customer reports, feedback summaries, and performance tracking documents.
• Follow up with customers on renewals, service updates, and outstanding matters to ensure customer satisfaction and retention.
• Handle basic complaint resolution and escalate complex issues to the appropriate authority.
• Support customer success initiatives aimed at improving customer experience and long-term relationships.
• Perform any other duties as assigned by management related to customer success and support functions.