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Customer Service Officer
Job in
Penarth, Vale of Glamorgan, CF64, Wales, UK
Listed on 2026-01-20
Listing for:
JOHWA HAIR & LIVING PTE. LTD.
Full Time
position Listed on 2026-01-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Manager
Job Description & How to Apply Below
Johwa Hair & Living is Hiring a Customer Service Officer!
Key Responsibilities:
- Manage appointment scheduling, including confirmations, rescheduling, and reminders, to ensure smooth day‑to‑day operations.
- Engage proactively with clients to recommend, promote, and sell appropriate scalp, hair, and lifestyle products.
- Identify cross‑sell opportunities during customer interaction.
- Operate the Point‑of‑Sale (POS) system and handle payment transactions accurately.
- Provide prompt and professional resolution to client feedback or concerns.
- Work closely with the team – stylists, hair assistants, and support staff – to ensure seamless service and efficient salon operations.
What We’re Looking For:
- A client‑centric mindset with a passion for delivering exceptional service.
- Previous experience in retail, luxury service, or client advisory roles is an advantage.
- Strong communication skills with fluency in English.
- Ability to multitask and work independently.
- A warm, approachable personality with confidence in sales and customer engagement.
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