Clinic​/Practice Assistant, Call Center

Job Summary

We are seeking a full-time, 40-hour Call Center Representative to join our team. The ideal schedule for this role is Monday to Friday, from 8:30 AM to 5:00 PM. In this role, the Call Center Representative will support our multidisciplinary team by handling a high volume of inbound calls, averaging approximately 50-75 calls per day while providing exceptional service to our patients and ensuring their needs are met in an efficient and timely manner.

• Schedule appointments
• Answer patient inquiries and provide relevant information
• Handle complaints and troubleshoot issues
• Deliver timely, efficient, and high-quality customer service

Required

• High school diploma or GED required

Additional Job Details (if applicable)

Preferred

• Strong customer service experience
• Previous experience in a medical call center and/or medical office environment
• Experience in Microsoft Office strongly preferred

15 Corporate Park Drive

Onsite

40

Regular

Day (United States of America)

$17.71 - $24.94/Hourly

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2415 Harbor Medical Associates, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .