Service Desk Technician

Overview

Allied Mineral Products Holding, Inc. is a leading manufacturer of monolithic refractories worldwide, headquartered in Columbus, Ohio. We are currently seeking a Service Desk Technician who is responsible for the day-to-day support, coordination and escalation of mission critical IT systems including Hyper-V, O365, MS Windows 11, MS Server 2019/2022, Microsoft and Linux based operating systems. Primary duties include Active Directory user management, network support, and maintenance of all client operating systems.

Additionally, under both the direction of the System Administrators and Service Desk Lead, the Service Desk Technician is responsible for maintaining all system hardware ensuring that the latest firmware is being run and client data is being backed up into One Drive.

The Service Desk Technician is required to support the global business and as such will need to be fluent in the use of the English language and possess exceptional communication skills both verbally and in written form.

• Ensure all company systems, applications and core architecture are available 24/7/365, and always escalate issues in a prompt manner.
• Drive company standards within the client engineering space ensuring that all machines are identified, controlled, and are running the latest firmware and patches.
• Ensure user satisfaction through meticulous management of user issues, and thorough and complete communications.
• Carefully follow processes and standards to ensure maximum user uptime.
• Review issues/tickets for patterns and make recommendations on change to leadership.
• Administration of client machines ensures that company standards are always followed and that company policies are strictly adhered to.
• Stay current and up to date with all system information, changes and updates.
• Ensure that Incident Management, Change Control and Asset Management processes are always followed.
• Ensure tapes and/or media are always available to ensure system backups are conducted per schedule.
• Train users on complex topics, make presentations to the wider team, and interact positively with upper management.
• Assist peers to bring swift resolution to ongoing incidents.
• Work under the direction of the System administrators to deliver key projects to the company.
• Report daily to assigned onsite management
• Attend daily plant operations meetings
• Coordinate and communicate all IT projects with plant leadership
• Coordinate all outside IT contractors

• A Bachelor of Science degree in Computer Science or related field, or equivalent work experience desired.
• Must have or be willing to get the following certifications:
  Comp TIA Network +, Comp TIA A+.
• A minimum of 0-2 years’ experience with Windows System Administration desired.
• Working knowledge of ITIL/ITSM, including processes surrounding Asset and Config Management, Change Control, Knowledge Management, Incident Management helpful.
• Must have strong interpersonal, written and verbal communication skills.
• Must be assertive and able to work independently.
• Must be willing to work unusual hours when needed.
• Must be dependable and punctual.

• Competitive Base Pay
• Retirement Plans:
• Employee Stock Ownership Plan (ESOP) - Allied contributes 25% of your annual earnings into the plan each year
• 401K program
• Annual Profit Sharing
• Paid Time Off for Vacation, Sick Days, Holidays
• Medical, Prescription Drug, Dental, and Vision programs
• Life Insurance
• Short-Term, and Long-Term disability

Allied Mineral Products Holding, Inc. is an Equal Opportunity Employer/Veterans/Disabled.