Dispatcher, Security

Job Overview

Are you a master of communication? A calm and collected problem solver? Do you thrive in fast‑paced environments where every second counts? If you answered yes to these questions, we have an incredible opportunity for you! Join our dynamic team as a Police Dispatcher and become an essential link between our community and law enforcement. As a police dispatcher, you will play a crucial role in ensuring the safety and well‑being of our citizens, officers, and emergency responders.

• Receive various calls, reports and requests for police and fire assistance; notify law enforcement, fire department or service vehicles to respond, providing location, occurrence description, etc.; dispatch equipment other than patrol cars, i.e., radio‑equipped service vehicles and ambulances.
• Operate an ACJIC teletype, two‑way radios, computer, and telephone in performing communication duties such as transmitting data to personnel in the field and to ACJIC and NCIC.
• Maintain a computer file for stolen vehicles, property and wanted persons; provide officers with motor vehicle registration information; maintain incident, arrest, bail bond, warrant, complaint and radio reports, logs, and files, and maintain complaint and radio logs for the fire department; operate Computer‑Aided‑Dispatch computer.
• Provide receipts for payment of bonds when the Magistrate’s Office is closed; deposit and account for collected funds; maintain records of various financial transactions.
• Provide jail services to ensure adequate prisoner care and efficient operations of detention facilities; assist with booking of individuals charged with crimes; maintain register of prisoners.
• Establish and maintain effective work relationships with others.

• Problem Solving – identify and resolve problems in a timely manner.
• Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs.
• Teamwork – exhibit objectivity and openness to others’ views; contribute to building a positive team spirit.
• Leadership – inspire respect and trust.
• Ethics – work with integrity and ethically; uphold organizational values.
• Organizational Support – follow policies and procedures.
• Accountability – take responsibility for own actions.
• Professionalism – treat others with respect and consideration regardless of status or position.
• Quality – look for ways to improve and promote quality.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have no felony or serious misdemeanor criminal convictions.

• Must possess a high school diploma or GED certificate.
• Completion of some college or university coursework in Criminal Justice, Law Enforcement, Police Science, Criminology, Public Administration, Business Administration, or a related field is preferred.

In order to maintain and continue employment as a Dispatcher for the City of Pelham Police Department, an employee must retain the legal right and authority to access information from and through the Alabama Criminal Justice Information Center (ACJIC) and the National Crime Information Center (NCIC) computer systems. Conviction of any felony, or any other crime that results in the loss of an employee’s right to access said computer systems, or a sustained allegation of breach of the rules governing operation and access to said computer systems which results in a decision by either ACJIC or NCIC to terminate an employee’s right and/or authority to access, operate, or receive information through said computer systems will immediately disqualify said employee from continued employment for the City of Pelham.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Speak English clearly, distinctly, and…