Office Manager

Senior Helpers of Pelham, AL is a non-medical in-home care service provider committed to providing the highest quality care to the elderly community. We are expanding in the Pelham, AL market and seeking an experienced and professional Office Manager to join our team. We are in need of a sharp, detail-oriented, high-energy individual who is determined and able to exceed expectations with the upmost compassion and integrity.

We offer supportive team environment and tremendous growth potential. Your contributions will truly make a difference in people’s lives.

Reports To:

Owner

• Manage the daily operations of the office, ensuring that a professional workplace is maintained.
• Schedule and staff based on assessment and care plan information for clients.
• Quickly and appropriately respond to situations where scheduling conflicts, emergencies and/or “call outs” arise. Complete the company schedule for the next business day/weekend before leaving at the end of each day.
• Collect time sheets and pass on to the owner to complete caregiver and internal payroll according to schedule. Maintain and update database of employees.
• Assist with the recruitment, hiring, and on-boarding process for caregivers.
• Assist with answering telephone calls, providing information to potential clients and solving problems for current clients.
• Assist with visiting clients and caregivers as needed to solicit feedback and develop plans to improve client services and caregiver job satisfaction.
• Assist with creating and implementing the caregiver and client appreciation and referral programs.
• Ensure that client invoices are completed accurately, timely and according to company policy.
• Create client welcome packets, prospective client packets, new hire packets, employee handbooks, client and caregiver birthday cards and thank you notes.
• Track, input, and analyze performance data for the office and develop reports as requested. Proactively identify, communicate, and implement areas of potential improvement.
• Perform on call duties as assigned. Perform other administrative and office tasks, as requested.

• Previous Office Manager experience strongly preferred.
• Experience in management, recruiting, and HR on-boarding activities in home health or medical services required.
• Prior health care industry and/or Caregiver experience is a plus.
• Excellent organizational skills, attention to detail, and the ability to prioritize in a changing and fast-paced environment.
• Ability to maintain confidentiality with sound decision-making skills based on company policies and philosophy.
• Exceptional and verifiable customer service skills and experience.
• Professional and courteous in tone and information delivery.
• Ability to proactively prevent issues and suggest/implement office improvements.
• Proficiency in Microsoft Word, Excel, Internet, and Outlook with the ability to learn other software programs quickly.
• Exceptional verbal and written communication skills.
• Ability to work independently and as part of a team.

• Competitive salary ranging from $19.00/hr- $21.00/hr based on experience and qualifications.
• Paid vacation and holidays.
• Option for 401(k) plan.
• Zay Zoon
  - Pay Advance – Get paid same-day.
• Employer-Paid Life Insurance.

• Job Type: Full-time.
• Expected
  
  Hours:
  
  40 per week.
• Work Schedule:
  
  Day shift.
• Location:
  
  This position is based in Pelham, AL. Candidates must reliably commute or plan to relocate before starting work.
• Access to an employee discount marketplace on travel, entertainment, and retail (Life Mart).

Senior Helpers of Pelham is an equal-opportunity employer and encourages candidates from diverse backgrounds to apply. If you are enthusiastic about contributing to our dynamic team and are passionate about providing excellent customer service, we invite you to apply.