Teller, Finance & Banking

Summary

Responsible for providing an exceptional customer service experience and contribute to improving the financial wellness of our customers.

• Receive checking and saving deposits: verify cash and endorsements, receive proper identification for cash back and issue deposit receipts.
• Cash checks: verify endorsement, receive proper identification, and ensure validity.
• Accept loan payments: verify payment amount and issue receipts.
• Balance drawer daily, including periodic batching of cashed checks; investigate and resolve out-of-balance conditions.
• Issue personal money orders and cashier’s checks.
• Examine checks deposited and determine proper funds availability based on regulation requirements.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Responsible for checking night depository bags and recording proper information on the financial institution’s forms.
• Ensure bank is in compliance with federal banking regulations including, but not limited to;
  Bank Secrecy Act, OFAC, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm Leach-Bliley Act, the Federal Reserve’s “lettered” regulations, and Teller roles and responsibilities relating to each act.
• Knowledge and understanding of all Bank products and services.
• Ensure teller station is properly supplied.
• Answer phones and respond to emails
• Must be individually driven and motivated to work as a team to achieve branch goals.
• Must be able to communicate effectively with customers during difficult situations
• Follow all bank policies and procedures.
• Greet and assist customers.
• Balance teller drawer on a consistent basis.
• Performs other duties as assigned.

• Graduation from high school or equivalent GED
• Cash handling experience is preferred
• Excellent communication skills both verbal and written
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
• Excellent computer and keyboard skills.
• Good organizational skills.

• Must be neatly dressed and well groomed.
• Required to complete all compliance and e-learning courses by due date.
• Must adhere to all bank policies and procedures.