Dispatcher, Customer Service​/HelpDesk

Are you a master of communication? A calm and collected problem solver? Do you thrive in fast‑paced environments where every second counts? If you answered yes to these questions, we have an incredible opportunity for you! Join our dynamic team as a Police Dispatcher and become an essential link between our community and law enforcement. As a police dispatcher, you will play a crucial role in ensuring the safety and well‑being of our citizens, officers, and emergency responders.

This is skilled, responsible communications work in receiving and transmitting messages via radio, telephone, teletype, and computer. Employees are responsible for transmitting requests to the proper party and for dispatching proper equipment and personnel as needed or as directed.

• Receives various calls, reports and requests for police and fire assistance; notifies law enforcement, fire department or service vehicles to respond, providing location, occurrence description, etc.; dispatches equipment other than patrol cars, i.e., radio‑equipped service vehicles and ambulances.
• Operates an ACJIC teletype, two‑way radios, computer, and telephone in performing communication duties such as transmitting data to personnel in the field and to ACJIC and NCIC.
• Maintains a computer file for stolen vehicles, property and wanted persons; provides officers with motor vehicle registration information; maintains incident, arrest, bail bond, warrant, complaint and radio reports, logs, and files, and maintains complaint and radio logs for the fire department; operates Computer‑Aided‑Dispatch computer.
• Provides receipts for payment of bonds when the Magistrate’s Office is closed; deposits and accounts for collected funds; maintains records of various financial transactions.
• Provides jail services to ensure adequate prisoner care and efficient operations of detention facilities; assists with booking of individuals charged with crimes; maintains register of prisoners.
• Establish and maintain effective work relationship with others.

• Problem Solving – Identifies and resolves problems in a timely manner.
• Customer Service – Manages difficult or emotional customer situations;
  Responds promptly to customer needs.
• Teamwork – Exhibits objectivity and openness to others' views;
  Contributes to building a positive team spirit.
• Leadership – Inspires respect and trust.
• Ethics – Works with integrity and ethically;
  Upholds organizational values.
• Organizational Support – Follows policies and procedures.
• Accountability – Takes responsibility for own actions.
• Professionalism – Treats others with respect and consideration regardless of their status or position.
• Quality – Looks for ways to improve and promote quality.

• Must possess a high school diploma or GED certificate.
• Completion of some college or university coursework in Criminal Justice, Law Enforcement, Police Science, Criminology, Public Administration, Business Administration, or a related field is preferred.

In order to maintain and continue employment as a Dispatcher for the City of Pelham Police Department, an employee must retain the legal right and authority to access information from and through the Alabama Criminal Justice Information Center (ACJIC) and the National Crime Information Center (NCIC) computer systems. Conviction of any felony, or any other crime that results in the loss of an employee’s right to access said computer systems, or a sustained allegation of breach of the rules governing operation and access to said computer systems which results in a decision by either ACJIC or NCIC to terminate an employee’s right and/or authority to access, operate, or receive information through said computer systems will immediately disqualify said employee from continued employment for the City of Pelham.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Speak English clearly, distinctly,…