Service Administrator
Job in
Pelham, Shelby County, Alabama, 35124, USA
Listed on 2026-03-07
Listing for:
Flint Equipment Co
Full Time
position Listed on 2026-03-07
Job specializations:
-
Business
Administrative Management, Office Administrator/ Coordinator
Job Description & How to Apply Below
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
SERVICE ADMINISTRATORFull Time Pelham, GA, US
9 days ago Requisition
SpecificsDepartment: Service
Reports to: Service Manager
Revenue Generating: No
PurposeAssists the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.
Responsibilities- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
- Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Updates customer profiles using equipment, hours, or other information from the customer work order
- Maintains service accessories and supplies and prepares replacement orders
- May prepare Service Technician labor performance, productivity, and efficiency reports
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
- May participate in Service EDUCATE Training programs required for the development of skills and knowledge
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments
Maintains knowledge of John Deere and competitive products - This is a fulltime position requiring a minimum of a 40 hour work week
- Experience working in a service department
- Experience with basic accounting practices
- Experience with basic computer functions
- Experience working cooperatively in a team environment
- Experience communicating effectively
- High School Diploma, GED, or equivalent experience required;
Associates degree preferred
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